User Service & Experience Operations Intern (TikTok Live) - 2027 Start

TikTok Pte. Ltd.; Singapore; On-site; SGD 17,000 - 26,000; Full time

Job summary

TikTok LIVE's Service & Experience internship offers practical exposure to live streaming customer experiences. You will analyze user feedback, help optimize service processes, and contribute to data-driven reports while collaborating with product and R&D teams.

Candidates should be pursuing an Undergraduate/Master’s in Business/Marketing/Communications or related technical field, with proficiency in SQL/Excel and English/M Mandarin.

Qualifications

• Pursuing an undergraduate or master's degree in a related field.
• Strong data awareness and analytical skills; SQL/Excel proficiency.
• Proficient in English and Mandarin for collaboration.

Responsibilities

• Insight & Analysis: Monitor multi-channel user feedback and use data to identify gaps and root causes.
• Process Development: Support service process optimization and draft actionable SOPs.
• Optimization Facilitation: Build data-driven reports and work with product/R&D to drive resolution.
• Project Support: Assist in user research, competition analysis, and daily data reporting.

Skills

Data analysis

Analytical thinking

English & Mandarin

Education

Undergraduate/Master in Business/Marketing/Communications or related

Tools

SQL

Excel

Job description

Responsibilities

About the Team The livestream industry has seen tremendous growth in recent years and has become the next growth driver for TikTok global business. It also brings great joy to users globally and it creates a new channel for our creators to show themselves.

Join TikTok LIVE's Service & Experience team to help elevate global live streaming experiences. You'll work directly with massive user feedback, using data insights and process optimization to address core experience issues - impacting billions of users in real time. We are looking for talented individuals to join us for an internship.

Our internship program offers students hands-on experience, industry exposure, and opportunities to apply their knowledge to real-world challenges while building a strong foundation for personal and professional growth. Interns will gain practical experience, explore potential career paths, and participate in social events, learning programs, and development workshops alongside industry professionals. Candidates may apply to a maximum of two positions across

Our Company and its affiliates globally. Applications will be considered in the order they are submitted. Applications are reviewed on a rolling basis, so we encourage you to apply early.

Please clearly state your availability in your resume, including your start and end dates. Responsibilities: - Insight & Analysis: Monitor multi-channel user feedback, apply data analysis to pinpoint experience gaps and root causes.

- Process Development: Support service process optimization, draft and iterate clear, actionable SOPs. - Optimization Facilitation: Build data-driven reports, collaborate with product & R&D teams to drive issue resolution and closure. - Project Support: Assist in user research, competition analysis, and daily data reporting.

Qualifications

Minimum Qualifications:

• Currently pursuing an Undergraduate/Master in Business/Marketing/Communications or a related technical discipline


• Strong data awareness and analytical skills; proficient in SQL/Excel; logical thinking; ability to independently draft high-quality SOPs and reports


• Proficiency in English and Mandarin .

The Chinese language requirement is mainly for collaborative communication with Chinese partners.

• Ability to adapt to a fast-paced and dynamic work environment.

Preferred Qualifications:

• Problem-Driven: Keen sensitivity to user experience, skilled at extracting issues from complex information, and persistent in driving solutions.


• Communication & Collaboration: Good communication and cross-team collaboration potential.