Service & Experience Project Intern (TikTok LIVE) - 2026 Start (BS/MS)

TikTok; Singapore; On-site; SGD 16,740 - 27,900; Full time

Job summary

TikTok is looking for a Project Intern in Singapore to join their Live Service & Experience team. This role offers the chance to engage in impactful short-term projects, providing real-world experience in a fast-paced environment.

You will leverage user feedback and data insights to optimize processes and enhance user experiences. Ideal candidates are enthusiastic undergraduate or graduate students with strong analytical skills and proficiency in SQL/Excel.

Apply early as applications are reviewed on a rolling basis.

Qualifications

• Internship availability and passion for the live streaming industry.
• Strong data awareness and analytical skills.
• Ability to draft high-quality SOPs and reports.

Responsibilities

• Monitor multi-channel user feedback and apply data analysis.
• Support service process optimization.
• Build data-driven reports for issue resolution.
• Assist in user research and daily data reporting.

Skills

Data analysis

SQL

Excel

Problem-solving

Communication

Education

Undergraduate or graduate student

Tools

SQL

Excel

Job description

About the Team

The livestream industry has seen tremendous growth in recent years and has become the next growth driver for TikTok global business. It also brings great joy to users globally and it creates a new channel for our creators to show themselves. Join TikTok LIVE’s Service & Experience team to help elevate global live streaming experiences. You’ll work directly with massive user feedback, using data insights and process optimization to address core experience issues—impacting billions of users in real time.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real‑world experience. You will gain practical skills through on‑the‑job learning in a fast‑paced work environment and develop a deeper understanding of your career interests.

Responsibilities

• Insight & Analysis: Monitor multi‑channel user feedback, apply data analysis to pinpoint experience gaps and root causes.
• Process Development: Support service process optimization, draft and iterate clear, actionable SOPs.
• Optimization Facilitation: Build data‑driven reports, collaborate with product and R&D teams to drive issue resolution and closure.
• Project Support: Assist in user research, competition analysis, and daily data reporting.

Qualifications

Minimum Qualifications:

• Undergraduate or graduate student with sufficient internship availability and passion for the live streaming industry.
• Strong data awareness and analytical skills; proficient in SQL/Excel; logical thinking; ability to independently draft high-quality SOPs and reports.

Preferred Qualifications:

• Problem‑Driven: Keen sensitivity to user experience, skilled at extracting issues from complex information, and persistent in driving solutions.
• Communication & Collaboration: Good communication and cross‑team collaboration potential.

Application

Applications will be reviewed on a rolling basis - we encourage you to apply early.

If you have any questions, please reach out to us at [e-mail]