Lifestyle Concierge (Shift Work)

CORDIA PTE. LTD.; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

Cordia Pte. Ltd.

in Singapore is seeking a proactive Member Relations professional to greet members, respond to inquiries, and deliver exceptional service that builds lasting relationships. You will manage membership records, reservations, information dissemination, and record keeping, while coordinating with the Lifestyle Producer and Relationship Manager to promote exclusive events and enhance the member experience.

Qualifications

• Experience in customer service, preferably in hospitality.

Responsibilities

• Greet members and respond promptly to inquiries to ensure exceptional service.
• Process new applications, update member records, and maintain confidentiality.
• Inform members about events and promotions via newsletters, invitations, and reminders.
• Assist with reservations, private events, and tailored recommendations.
• Handle member concerns and feedback with professionalism and timeliness.

Skills

Customer service

Hospitality experience

Job description

Member Relations:

• First Point of Contact: Greet members warmly, respond promptly to inquiries, and ensure exceptional service to build strong, lasting relationships.

• Membership Management: Process new applications, update member records, and ensure compliance with policies while maintaining confidentiality.

• Member Communication: Keep members informed about upcoming events, promotions, and offerings through newsletters, invitations, and reminders.

• Personalized Service: Assist with special requests, such as booking reservations, arranging private events, and offering tailored recommendations.

• Issue Resolution: Handle member concerns, complaints, and feedback with professionalism, ensuring timely and satisfactory resolutions.

• Financial Management: Manage membership fee collections, process payments, and maintain accurate financial records for dues and transactions.

• Event Promotion: Collaborate with the Lifestyle Producer and Relationship Manager to promote member-exclusive events and maximize engagement through targeted communication.

• Member Experience Enhancement: Identify opportunities to enhance the overall member experience and encourage participation in activities.

Administrative Duties:

• Reservation Coordination: Manage dining, event, and facility reservations, ensuring accuracy and real-time updates in the system.

• Information Dissemination: Communicate policies, event details, and updates to members and guests via phone, email, and in-person interactions.

• Record Keeping: Maintain thorough, accurate records of member interactions, membership status, and guest visits for efficient tracking.

• Standards & Maintenance: Ensure the front desk and service areas uphold high standards of cleanliness, comfort, and luxury.

Job Requirement

• Experience in customer service preferably in hospitality