Lifestyles Concierge

Aspire Lifestyles; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Personal holiday flight tickets

Gym membership

13 months bonus

Variable performance bonus

Lifestyle benefits

Insurance coverage

Job summary

A lifestyle concierge company in Singapore is seeking a Lifestyle Concierge to manage the needs of high net worth clients. The role involves providing exceptional customer service and resourceful solutions, while working flexible hours. Candidates should have at least 1 year of customer service experience, ideally in the hospitality or retail sector. Benefits include performance bonuses and various allowances. This position is ideal for those passionate about delivering high-quality service.

Qualifications

• 1+ years of Customer Service experience in travel, hospitality, or retail.
• Experience in the Concierge industry is an advantage.

Responsibilities

• Consult and advise customers on travel needs.
• Initiates outbound calls for program needs.
• Manage escalated customer service issues.
• Exercises judgment and discretion while serving as primary touch point for escalated customer service issues and vendor communication.
• As a brand ambassador for our clients, represents clients brands in a professional manner that builds their market profile.
• Is able to multi-task and prioritize in a fast-paced environment.
• Seeks to provide the best possible customer experience.
• To work flexible hours as appropriate to meet the needs of the position (24/7 rosters)

Skills

Customer Service

Multi-tasking

Communication

Job description

The Lifestyle Concierge will anticipate and manage the lifestyle needs of high and ultra-high net worth customers and act as their primary interface for any lifestyle and concierge services. Customers will engage via an Omni Channel solution where the Lifestyle Concierge is expected to deliver exceptional customer service and unique solutions of superior quality, whilst developing a trusted and connected relationship with customers. The Lifestyle Concierge will be expected to be resourceful and develop relevant solutions to customers by using propriety and other available resources to fulfill requests.

SPECIFIC RESPONSIBILITIES

• Able to consult and advise customers to assess travel needs and provide accurate and timely information regarding requests.
• Initiates outbound calls in compliance with program needs and requirements.
• Has a detailed understanding of clients brand promise and uses program benefits and privileges to better fulfill customer requests.
• Exercises judgment and discretion while serving as primary touch point for escalated customer service issues and vendor communication.
• As a brand ambassador for our clients, represents clients brands in a professional manner that builds their market profile.
• Is able to multi-task and prioritize in a fast-paced environment.
• Seeks to provide the best possible customer experience.
• To work flexible hours as appropriate to meet the needs of the position (24/7 rosters)

REQUIRED WORK EXPERIENCE / KNOWLEDGE

The Concierge is expected to have;-

• 1+ years of Customer Service experience in travel/tourism, hospitality, retail, hotel/guest services. Experience in the Concierge industry is an added advantage.

BENEFITS OF WORKING WITH US

• Lifestyle Flexible Benefit - Personal holiday flight tickets, accommodation, dental expenses, gym membership etc.
• WORK FROM HOME (if scheduled on mid/night shifts)
• 13 months bonus
• Variable performance bonus of up to 1.5 months
• Birthday leave
• Clinic consultation benefits
• Workmen's compensation Insurance, Group Personal Accident insurance and Group Hospitalization & Surgical Insurance