Lifestyle Executive (Gym/Spa)

Pan Pacific Hotels Group; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Pan Pacific Hotels Group in Singapore seeks a Lifestyle Executive to ensure exceptional guest and member experiences by providing personalized care, efficient scheduling, and seamless service. You will drive lifestyle programs, manage guest relationships, plan events, and support spa, gym, and pool operations to maximize revenue through effective sales and promotional initiatives.

The role focuses on attracting, engaging, and retaining spa and fitness members through operational excellence and

Responsibilities

• Guest/Member Relationship Management: Serve as the primary point of contact for clients, residents, or members to ensure their lifestyle needs are met.
• Event / Program Planning & Management: Plan, coordinate, and execute events / programs; oversee logistics, scheduling, partner liaison and special requests.
• Service Excellence: Ensure the delivery of exceptional service across lifestyle offerings; continuously improve services and lead a team to maintain high standards.

Job description

Position summary statement:

The Lifestyle Executive ensures exceptional guest and member experiences by providing personalized care, efficient scheduling, and seamless service. Responsible for driving programs, enhancing guest experiences, and supporting spa / gym / studio / pool operations to maximize revenue. This role focuses on attracting, engaging, and retaining spa / fitness members through operational excellence, effective sales strategies, personalized service, and promotional initiatives.

Primary Responsibilities:

Guest/Member Relationship Management

• a) Serve as the primary point of contact for clients, residents, or members to ensure their lifestyle needs and preferences are met.
• b) Proactively prospect and generate membership/spa package leads through calls, emails, networking events, and referrals.
• c) Meet and exceed membership/ spa package monthly/quarterly sales targets.
• d) Develop strong relationships with guests and members to understand and anticipate their lifestyle needs.
• e) Address and resolve any issues or requests.

Event / Program Planning & Management

• a) Plan, coordinate, and execute events / programs.
• b) Oversee logistics, scheduling, partners liaison and any special requests.
• c) Develop and introduce new lifestyle programs and initiatives that add value to the guests and members experience.
• d) Collaborate with various departments design programs that cater to the interests and needs of guests and members.
• e) Stay informed about lifestyle trends and incorporate innovative ideas to keep services relevant and engaging.

Service Excellence

• a) Ensure the delivery of exceptional service across all lifestyle offerings, such as wellness, fitness, leisure activities, and dining experiences.
• b) Continuously improve services based on feedback and market trends.
• c) Lead a team to maintain high standards of service delivery and guest satisfaction.