Lifestyle Concierge & Front Desk - Member Experience Lead

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 45,000 - 56,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. is seeking a Member Relations Lifestyle Concierge to be the first point of contact for members and guests at River Promenade, delivering warm, personalised service.

You will manage membership administration, bookings, events, and CRM updates, coordinate dining and club experiences, and communicate upcoming events and member privileges to ensure a premier guest experience at all times.

Qualifications

• 1 to 2 years of experience with customer service in hospitality or related industry

Responsibilities

• Serve as the first point of contact for members and guests, delivering warm, professional, and personalised service.
• Manage membership administration, including new applications, member records, billing coordination, and CRM updates while ensuring confidentiality and compliance.
• Coordinate member bookings for dining, private rooms, wellness facilities, events, and club experiences through the membership portal and CRM system.
• Communicate upcoming events, promotions, club updates, and member privileges through various communication channels.
• Attend to member enquiries, requests, feedback, and service recovery matters promptly and professionally.
• Support the promotion and execution of member activities, lifestyle experiences, and club events in collaboration with internal teams.
• Build strong member relationships and proactively enhance overall member engagement and satisfaction.
• Support day-to-day club operations, including front-of-house coordination, event setup support, and F&B service operations.
• Maintain accurate records of member interactions, reservations, guest visits, and operational reports.
• Ensure smooth coordination between members, concierge, operations, and service teams for seamless service delivery.
• Assist in maintaining digital member portal, reservation systems, and operational workflows.
• Uphold Casa Clava's service, presentation, and hospitality standards across all member-facing areas.

Skills

Customer service

Hospitality

Job description

TRUST RECRUIT PTE. LTD. is seeking a Member Relations Lifestyle Concierge to be the first point of contact for members and guests at River Promenade, delivering warm, personalised service.

You will manage membership administration, bookings, events, and CRM updates, coordinate dining and club experiences, and communicate upcoming events and member privileges to ensure a premier guest experience at all times.