Member Experience Concierge — Club Front Desk & Events

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 45,000 - 56,000; Full time

Job summary

TRUST RECRUIT PTE. LTD. is seeking a Member Relations Lifestyle concierge at River Promenade to deliver personalised hospitality for members and guests. The role focuses on front-of-house service, CRM updates, and seamless coordination of dining, events, and club experiences.

Ideal candidates have 1–2 years of customer service experience in hospitality, with a passion for guest satisfaction and professional communication. Flexible club hours and on-site engagement at the location are required.

Qualifications

• 1–2 years of experience with customer service in hospitality or related industry

Responsibilities

• Serve as the first point of contact for members and guests, delivering warm, professional, and personalised service.
• Manage membership administration, including new applications, member records, billing coordination, and CRM updates while ensuring confidentiality and compliance.
• Coordinate member bookings for dining, private rooms, wellness facilities, events, and club experiences through the membership portal and CRM system.
• Communicate upcoming events, promotions, club updates, and member privileges through various communication channels.
• Attend to member enquiries, requests, feedback, and service recovery matters promptly and professionally.
• Support the promotion and execution of member activities, lifestyle experiences, and club events in collaboration with internal teams.
• Build strong member relationships and proactively enhance overall member engagement and satisfaction.
• Support day-to-day club operations, including front-of-house coordination, event setup support, and F&B service operations.
• Maintain accurate records of member interactions, reservations, guest visits, and operational reports.
• Ensure smooth coordination between members, concierge, operations, and service teams for seamless service delivery.
• Assist in maintaining digital member portal, reservation systems, and operational workflows.
• Uphold Casa Clava's service, presentation, and hospitality standards across all member-facing areas.

Skills

Customer service

Hospitality

Job description

TRUST RECRUIT PTE. LTD. is seeking a Member Relations Lifestyle concierge at River Promenade to deliver personalised hospitality for members and guests. The role focuses on front-of-house service, CRM updates, and seamless coordination of dining, events, and club experiences.

Ideal candidates have 1–2 years of customer service experience in hospitality, with a passion for guest satisfaction and professional communication. Flexible club hours and on-site engagement at the location are required.