Library Executive, User Services and Spaces, NTU Library

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 36,000 - 45,000; Full time

Job summary

NTU Library in Singapore is seeking a Service Desk Assistant to deliver high-quality services across library operations, including after-hours duties. You will assist users with borrowing, returns and inquiries, and help maintain orderly collections.

The role involves operating the Library Management System, training student staff, overseeing spaces, handling procurement support and budget tracking, contributing to safety and daily campus operations; contract duration is 1 year and deployment

Qualifications

• GCE 'O' Level or Diploma or equivalent qualification with MS Office proficiency.
• Strong communication and interpersonal skills with a customer focus.
• Able to work independently and as part of a team with good organisation.

Responsibilities

• Provide efficient and high-quality Service Desk services, including After Office Hours duties.
• Assist users with borrowing, returning, and inquiries per library policies.
• Perform collection maintenance to keep materials organised and accessible.
• Operate the Library Management System to support day-to-day operations.
• Train and guide Student Assistants in library tasks and procedures.
• Monitor spaces and report maintenance, cleanliness, and facilities issues.
• Troubleshoot basic library equipment and report faults.
• Handle rostering, procurement support, and budget tracking.
• Prepare operational statistics and reports as required.
• Support day-to-day operations and projects; contribute to safety responsibilities.
• Perform other duties assigned by the reporting officer.

Skills

Microsoft Office

Communication

Customer Service

Time Management

Teamwork

Adaptability

Education

Diploma or equivalent

Job description

Job Responsibilities

• Provide efficient and high-quality Service Desk services, including After Office Hours (AOH) duties during designated weekday evening and weekend opening hours.
• Assist users with borrowing, returning, and general enquiries in accordance with library policies and procedures.
• Perform collection maintenance activities to ensure library materials remain organised and accessible.
• Operate the Library Management System (LMS) to support day to day library operations.
• Train and guide Student Assistants in carrying out library operational tasks and procedures.
• Monitor library user spaces and report maintenance, cleanliness, and facilities issues.
• Troubleshoot basic library equipment issues and report faults where necessary.
• Perform administrative duties, including staff and Student Assistant rostering, procurement support, and budget tracking.
• Prepare operational statistics and reports as required.
• Support day to day library operations and operational projects as assigned.
• Support workplace safety by carrying out safety related responsibilities.
• Perform other related duties assigned by the reporting officer.

Qualifications and Competencies

Essential

• GCE 'O' Level, NITEC, Higher NITEC, Diploma or equivalent qualification. Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
• Good communication and interpersonal skills.
• Service oriented with a strong customer focus.
• Good organisational and time management skills.
• Able to work independently and collaboratively as part of a team.
• Able to adapt to changing operational requirements.

Work Hours

• Monday to Thursday: 8.30 am to 5.45 pm.
• Friday: 8.30 am to 5.15 pm
• Lunch: 45 minutes
• May be rostered to work a combination of normal working hours and AOH hours in a week

After Office Hours (AOH) Services

Duty rosters will be communicated in advance.

Weekdays (estimated once a week)

• Monday to Thursday: 2.45 pm to 9.45 pm
• Friday: 3.30 pm to 9.45 pm

Saturday (estimated once a month)

• 8.15 am to 5.15 pm.

Sunday (during pre-examination and examination periods, where required)

• 9.15 am to 4.30 pm.

Additional Information

• Deployment across multiple locations in NTU Library may be required based on operational requirements.
• This is a fully campus-based position (No WFH arrangements).
• The role requires flexibility to support day to day library operations, including evening and weekend duties according to the duty roster.
• Contract Duration: 1 Year

EA License No.: 96C4864

Reg. No.: R22110485 (Shanice Lim Xin Ni)