Librarian / Senior Assistant Manager, Service Innovation & Excellence (User Experience & Space Transformation)

Nanyang Technological University; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

NTU Libraries, under the Office of Information, Knowledge and Library Services, seeks an experienced Librarian / Senior Assistant Manager to shape user-centred library services, drive service innovation, and enhance physical and hybrid library environments across NTU.

This role combines leadership in operations, user experience, and continuous improvement, offering an opportunity to impact how students, faculty, and researchers experience library spaces and services at NTU.

Qualifications

• Bachelor’s degree in any discipline; a postgraduate qualification in library and information studies or a related field will be preferred.
• At least 5 years of relevant experience in academic, research, public, or other service-oriented environments, including supervisory experience.
• Experience in operations, user-facing services, service improvement, project leadership, or change implementation.
• Strong communication, stakeholder engagement, analytical, and people management skills.

Responsibilities

• Lead and enhance library operations and service delivery across key user touchpoints, driving improvements in service quality, consistency, and user experience.
• Shape and deliver space transformation and user experience initiatives that support evolving patterns of learning, collaboration, discovery, and wellbeing.
• Lead service innovation and continuous improvement efforts informed by user feedback, operational insights, and emerging trends.
• Develop and guide staff and student assistants to support operational readiness, service excellence, and the effective implementation of change.

Skills

Leadership

Strategic thinking

Stakeholder engagement

People management

Analytical skills

Communication skills

Education

Bachelor's degree

Postgraduate qualification in library and information studies

Job description

Nanyang Technological University, Singapore (NTU Singapore) is a leading research-intensive university known for its strong focus on innovation, interdisciplinary learning, and creating meaningful impact through education and research. The Student and Academic Services Department (SASD) plays an important role in supporting students across their academic journey, from admission and matriculation to graduation and beyond the classroom. Working closely with schools, colleges, and other partners across the University, SASD helps to create a seamless, enriching, and student-centred experience at NTU.

Within this broader mission, NTU Libraries, under the Office of Information, Knowledge and Library Services (OIKLS), provide essential learning, research, and collaborative environments that support the University community.

We are seeking an experienced and forward-looking Librarian / Senior Assistant Manager to shape user-centred library services, drive service innovation, and enhance physical and hybrid library environments across NTU. This is an exciting opportunity to make visible impact on how students, faculty, and researchers experience library spaces and services. The role combines leadership in operations, user experience, space transformation, and continuous improvement, offering the chance to contribute meaningfully to NTU’s teaching, learning, and research mission.

Key responsibilities

Lead and enhance library operations and service delivery across key user touchpoints, driving improvements in service quality, consistency, and user experience. Shape and deliver space transformation and user experience initiatives that support evolving patterns of learning, collaboration, discovery, and wellbeing. Lead service innovation and continuous improvement efforts informed by user feedback, operational insights, and emerging trends. Develop and guide staff and student assistants to support operational readiness, service excellence, and the effective implementation of change.

Requirements

A bachelor’s degree in any discipline; a postgraduate qualification in library and information studies or a related field will be preferred. At least 5 years of relevant experience in academic, research, public, or other service-oriented environments, including supervisory experience. Experience in operations, user-facing services, service improvement, project leadership, or change implementation. Strong communication, stakeholder engagement, analytical, and people management skills.

At NTU, you will join a collaborative and forward-looking university environment committed to continuous learning, innovation, and service excellence. This role offers the opportunity to work across diverse library settings, partner stakeholders across the University, and contribute to improvements that have meaningful and visible impact on the campus community.

We regret to inform that only shortlisted candidates will be notified.

Hiring Institution: NTU A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% are certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources.

For more information, visit www.ntu.edu.sg About NIE About RSIS About LKCMedicine About NTUItive