Librarian & Senior Manager, Service Innovation & Experience

Nanyang Technological University Singapore; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

NTU Singapore invites applications for a Librarian / Senior Assistant Manager to shape user-centred library services, drive space transformation, and enhance hybrid library environments across NTU. You will lead operations, service delivery, and continuous improvement, developing staff and student assistants to support change, with a focus on student and researcher experience and wellbeing.

Collaboration with SASD, OIKLS, and NTU Libraries will be essential to advancing teaching, learning, and

Qualifications

• Bachelor’s degree in any discipline; postgraduate qualification in library and information studies or related field preferred.
• At least 5 years of relevant experience in academic, research, public, or other service-oriented environments, including supervisory experience.
• Experience in operations, user-facing services, service improvement, project leadership, or change implementation.
• Strong communication, stakeholder engagement, analytical, and people management skills.

Responsibilities

• Lead and enhance library operations and service delivery across key user touchpoints, driving improvements in service quality, consistency, and user experience.
• Shape and deliver space transformation and user experience initiatives that support evolving patterns of learning, collaboration, discovery, and wellbeing.
• Lead service innovation and continuous improvement efforts informed by user feedback, operational insights, and emerging trends.
• Develop and guide staff and student assistants to support operational readiness, service excellence, and the effective implementation of change.

Skills

People management

Communication

Stakeholder engagement

Analytical skills

Project leadership

Change management

Education

Bachelor’s degree in any discipline

Postgraduate qualification in library and information studies

Job description

NTU Singapore invites applications for a Librarian / Senior Assistant Manager to shape user-centred library services, drive space transformation, and enhance hybrid library environments across NTU. You will lead operations, service delivery, and continuous improvement, developing staff and student assistants to support change, with a focus on student and researcher experience and wellbeing.

Collaboration with SASD, OIKLS, and NTU Libraries will be essential to advancing teaching, learning, and