Learning Platform Operations Lead – Onsite Support

Mindteck Singapore Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Mindteck Singapore Pte Ltd is seeking an Operations & Support Lead for a customer-site learning technology project. You will represent the vendor onsite, coordinating between the customer, project stakeholders, technical teams, and support vendors to ensure seamless operations.

The role emphasizes strong operational management, stakeholder engagement, and management of support services within a structured, customer-facing environment.

Qualifications

• Bachelor’s degree in Information Technology, Information Systems, Education Technology, Business Administration, or a related discipline.

Responsibilities

• Oversee day-to-day operational support for the learning technology platform and related systems.
• Coordinate incident reporting, escalation, and resolution with cross-functional teams.
• Prepare operational reports, dashboards, and management updates.
• Ensure compliance with governance standards and service requirements.
• Engage with customer stakeholders and vendors to ensure smooth service delivery.

Skills

Stakeholder management

Operational coordination

Service delivery

Analytical skills

Communication

Education

Bachelor’s degree in Information Technology / Information Systems / Education Technology / Business Administration

Tools

ServiceNow

Jira Service Management

Cloud platforms (Azure/AWS)

Job description

Mindteck Singapore Pte Ltd is seeking an Operations & Support Lead for a customer-site learning technology project. You will represent the vendor onsite, coordinating between the customer, project stakeholders, technical teams, and support vendors to ensure seamless operations.

The role emphasizes strong operational management, stakeholder engagement, and management of support services within a structured, customer-facing environment.