Learning Facilitator

Public Service Division; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Public Service Division is seeking a Learning Facilitator to design, develop, and deliver training programmes for PA staff, grassroots leaders, and community partners, strengthening people-to-people and government-to-people engagement.

You will lead full training cycles—from needs assessment and curriculum development to facilitation and evaluation—empowering staff and partners with practical skills and a growth mindset to serve the community better.

Qualifications

• Professional qualifications in Adult Learning, Training & Development, or Social Sciences.
• Strong writing skills.

Responsibilities

• Designs, develops, and delivers training programmes for PA staff, grassroots leaders, and community partners.
• Facilitates face-to-face, virtual and blended training courses and workshops.
• Develops and contextualises training materials, including eLearning course wares and facilitator’s guides.
• Coordinates training plans with PA Divisions and GRCs.
• Conducts assessments to measure learners' competence and manage certifications.

Skills

Adult learning facilitation

Curriculum development

Learning technology design

Community development experience

Education

Professional qualifications in Adult Learning, Training & Development, or Social Sciences

Job description

[What the role is]

The Learning Facilitator designs, develops, and delivers training programmes for PA staff, grassroots leaders, and community partners, building their competencies in community leadership and people-to-people, people-to-government, and government-to-people engagement. The role encompasses the full training cycle, from needs assessment and curriculum development to facilitation and evaluation, ensuring programmes remain relevant and effective. In doing so, the role directly supports PA’s mission by equipping those who serve the community with the knowledge, skills, and mindset to strengthen community bonds and bring citizens and government closer together.

[What you will be working on]

Training for PA Staff and Grassroots Leaders (GRLs)

• Provides training consultancy services to PA Divisions, including GCD Office and its’ grassroots organisations (GROs) to customise and contextualise training packages to enhance the PA staff and GRLs’ core competencies in support of PA’s roles in enhancing people-to-people (P-P), people-to-government (P-G) and government-to-people (G-P) engagement;

• Conducts face-to-face, virtual and blended training courses/workshops and other experiential-based activities, including customised ones, for PA staff and GRLs to develop and enhance their knowledge and skills in the core competencies in P-P, P-G, G-P and community leadership so as to serve the community more effectively;

• Facilitates and encourages a growth mindset in PA staff and GRLs towards continuous learning and better change management; and

• Translates relevant PA knowledge and concepts into appropriate teaching materials and incorporates them into the contents of modules and programmes.

Management and Organisation of Training Programmes

• Develops and contextualises training materials, including eLearning course wares, facilitator’s guides, learners’ guides, and training aides such as digital interactive media, PowerPoint slides, videos, etc;

• Applies and integrates learning technology innovations in curriculum or programme development to enrich learners’ experience.

• Conduct assessments which measure learners competence and development, and managing the award of certifications and accreditations.

• Recommends action plans to improve NACLI’s training programmes to better meet the current and future expectations and needs of its stakeholders, including
  (i) Regular reviews and evaluation of existing NACLI’s training programmes; and
  (ii) Design and development of new training programmes;

• Works closely with PA Divisions and/or GRCs and constituencies as the account manager to design and coordinate training plans;

• Initiates, plans and conducts field research such as surveys, focus group discussions and observations of grassroots activities to obtain the primary data needed for teaching materials and literature review so as to enhance NACLI’s training courses and programmes;
• Develops and reviews the organisational and role-specific capabilities frameworks and training roadmaps for PA staff and GRLs;
• Coordinates with NACLI’s Training Administration and Operations department and PA Divisions to ensure that administrative and logistics support are efficiently and sufficiently provided so as to create a conducive environment for training;
• Assists in conducting regular safety checks and audits to ensure that the training facilities, especially the outdoor teambuilding equipment, are in good working order and safe for use;
• Coordinates and implements NACLI projects for staff and GRLs, such as workshops, ad-hoc projects etc, to enhance their learning;
• Update training matters at Staff and Training Operations and Coordination meetings;
• Work in taskforces and project teams to enhance NACLI’s training quality;
• Coordinates and facilitates other organisational learning initiatives in the PA.

Training for Other Community Partners

• Provides training consultancy to government agencies, educational institutions and other organisations to design and conduct training programmes so as to enhance their effectiveness in engaging the community and supporting PA’s initiatives for better P-P, P-G and G-P.

What we are looking for

Education

• Professional qualifications in Adult Learning, Training & Development, or Social Sciences.
• Possess strong writing skills.

Skills

• Possess practical knowledge and relevant experience in the community and social development sectors.
• Possess practical knowledge and relevant experience in facilitating adult training, courseware development and/or learning technology design and implementation.