Assistant Manager, CommCare Academy

St Luke's ElderCare (SLEC); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

St Luke's ElderCare (SLEC) is seeking a dynamic L&D professional to facilitate engaging learning experiences for staff, students, corporate visitors, and community partners. The Assistant Manager will deliver training programmes, corporate orientation and lead learning journeys that align with SLEC's service philosophy.

You will translate stakeholder inputs into structured training plans and roadmaps, collaborate with SME and external providers, and drive meaningful workplace learning impact

Qualifications

• 5+ years of relevant experience in training, learning and development or adult education.
• ACTA/ACLP certification is preferred.
• Proven hands-on experience delivering training and facilitating learning experiences for diverse audiences.
• Ability to adapt content, communication style and facilitation methods for staff, students and visitors.
• Demonstrated ability to partner with stakeholders to identify needs and develop practical training plans and roadmaps.
• Experience in training needs analysis and application of adult learning principles.
• Strong stakeholder management, proposal writing skills and excellent facilitation and interpersonal skills.
• Able to manage multiple programmes and projects with high-quality outcomes.
• Proactive and resourceful with ability to translate ideas into effective interventions.
• Experience with Institutes of Higher Learning (IHLs) or healthcare/community care sector is advantageous.

Responsibilities

• Deliver training programmes and corporate orientation, adapting delivery to different audience profiles.
• Design engaging learning journeys for students, corporates and visiting groups.
• Use interactive activities to encourage participation and practical application.
• Provide coaching and feedback to support workplace transfer of learning.
• Evaluate learning experiences through feedback and assessments to improve content and impact.
• Collaborate with internal departments and external partners to understand priorities and needs.
• Conduct training needs analysis to clarify capability gaps and priorities.
• Work with SMEs and external providers to translate needs into structured plans with learning outcomes.
• Develop and review training roadmaps aligned with organisational goals and sector needs.
• Recommend learning interventions including formal training, e-learning, coaching and workplace learning.
• Review progress with stakeholders to strengthen workplace application.

Skills

Facilitation

Training delivery

Learning needs analysis

Stakeholder management

Communication

Interpersonal skills

Proposal writing

Project management

Adult learning principles

Coaching/feedback

Education

ACTA/ACLP certification

Job description

We are seeking a dynamic and versatile learning and development professional who can facilitate engaging learning experiences for diverse audiences, including staff, students, corporate visitors and community partners.

The Assistant Manager will deliver selected training programmes, facilitate corporate orientation and lead learning journeys that deepen participants' understanding of community care and SLEC's service philosophy. As a learning partner to internal and external stakeholders, the individual will identify and make sense of learning needs, translate them into structured training plans, and develop and review training roadmaps with input from subject matter experts and external training providers.

Key Responsibilities:

• Deliver selected training programmes and facilitate corporate orientation, adapting content and facilitation methods to different audience profiles, learning needs and levels of experience.
• Design and facilitate engaging learning journeys for students, corporates and other visiting groups, connecting SLEC's services and care practices with participants' learning objectives.
• Use interactive activities, discussions, case studies and experiential learning approaches to encourage participation, reflection and practical application.
• Provide constructive feedback and coaching to support learners in applying their learning in the workplace.
• Evaluate learning experiences through participant feedback, learning assessments and post-training follow-up, using findings to improve content, delivery and learning impact.
• Partner with internal departments and external stakeholders to understand their service priorities, workforce challenges and learning needs.
• Conduct training needs analysis and synthesise stakeholder inputs to clarify capability gaps, desired outcomes and training priorities.
• Work with subject matter experts and external training providers to translate identified needs into structured training plans with clear learning outcomes, suitable delivery approaches and practical implementation arrangements.
• Develop and periodically review training roadmaps with stakeholders, ensuring alignment with organisational goals, role requirements and evolving sector needs.
• Recommend appropriate learning interventions, including formal training, e-learning, experiential learning, coaching and workplace learning.
• Review progress and learning outcomes with stakeholders, refining training plans and roadmaps to strengthen workplace application and impact.

3. External Partnerships & Stakeholder Engagement

• Serve as a key liaison with Institutes of Higher Learning (IHLs), professional bodies, training providers and external partners on learning collaborations.
• Co-curate educational initiatives and learning experiences that promote understanding of community care and SLEC's service philosophy.
• Translate potential collaborations into actionable proposals, clarifying learning objectives, scope, stakeholder responsibilities and resource requirements.
• Engage internal stakeholders to assess the feasibility and capacity to support proposed partnerships and coordinate implementation.
• Build and maintain productive partnerships that support staff development, student learning and sector capability building.

Qualifications & Requirements:

• At least 5 years of relevant experience in training, learning and development, or adult education.
• ACTA/ACLP certification is preferred.
• Proven hands-on experience delivering training and facilitating engaging learning experiences for diverse audiences.
• Ability to adapt content, communication style and facilitation methods for staff, students, corporate visitors and other groups.
• Demonstrated ability to work as a learning partner: understand stakeholder needs, synthesise inputs, identify capability gaps and develop practical training plans and roadmaps.
• Experience in training needs analysis and the application of adult learning principles.
• Strong stakeholder management, partnership development and proposal writing skills.Excellent facilitation, communication and interpersonal skills.
• Able to manage multiple programmes and projects while maintaining high-quality outcomes.
• Proactive and resourceful, with the ability to identify learning opportunities and translate ideas into effective interventions.
• Experience working with IHLs or in the healthcare or community care sector is an advantage.