Learning & Development Manager SEA

Compass Group (S) Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Compass Group (S) Pte Ltd is seeking a Learning & Development professional to plan, implement, and manage the organization’s Learning Management System (LMS) and video learning initiatives. You will coordinate content uploads, learner enrolments, assessments, and reporting, while ensuring data accuracy for audits.

The role includes developing training programs, facilitator guides, and certifications, plus driving engagement and trainer development across hospitality-focused operations.

Qualifications

• Degree in Human Resources, Learning & Development, Psychology, Education, Business, Communications, or related discipline.

Responsibilities

• Implement and support LMS planning, execution and administration.
• Coordinate LMS content uploads, enrolment, assessments, certifications, and reporting.
• Monitor learning completion and generate analytics for management reporting.
• Partner with IT and HR to troubleshoot LMS issues and improve user experience.
• Support video learning creation, training curricula and trainer development.
• Manage engagement programmes and collect feedback to improve delivery.

Skills

LMS Management

Video Production

Training & Development

Stakeholder Engagement

Analytics & Dashboards

Automation & Process Improvement

Education

Degree in Human Resources / Learning & Development / Psychology / Education / Business / Communications

Tools

LMS Platforms

Video Editing Software

Job description

Key Responsibilities

1. Learning Management System (LMS) Planning & Execution

Learning Strategy & Administration

• Implement and support the implementation and continuous enhancement of LMS platform.
• Develop and coordinate LMS content uploads, learner enrolment, assessments, certifications, and reporting. Some modules but not limited to:
  • Human Resources (Code of Conduct, Anti-Harassment, Performance Management, Leave Policies, Employee Handbook, PDPA)
  • Health, Safety & Environment (HSE) Training
  • Food Safety and Nutrition Programmes
  • Information Technology & Cybersecurity Awareness
  • Compliance and Governance Training
  • Leadership and Management Development Programmes
  • New Hire Orientation Programmes
  • Operational Excellence Programmes
• Monitor employee learning completion rates and drive timely completion through communications and stakeholder engagement.
• Generate training analytics and dashboards for management reporting.
• Ensure accuracy and integrity of learning records for audit and compliance purposes.
• Partner with IT and HR teams to troubleshoot system issues and enhance user experience.
• Identify opportunities to automate and streamline learning administration processes.
• Support and adhoc learning/ HR related projects.
  

2. Video Learning Creation & Production

Lead the conversion of learning content into engaging video formats.

• Storyboarding and scriptwriting for learning videos.
• Producing employee induction videos.
• Developing compliance and mandatory training videos.
• Supporting manager capability and leadership learning videos.
• Coordinating video recording sessions with SMEs.
• Editing learning videos using digital learning tools.
• Embedding videos within LMS learning pathways.
• Ensuring learning materials remain mobile-friendly and accessible.
  

3. Concierge Training Programme & Train-the-Trainer (TTT) Development

Concierge Academy Support

• Support the development and implementation of the Concierge Training framework.
• Partner with operational leaders and training SMEs to build capability pathways.
• Develop training curriculum, facilitator guides, participant workbooks, assessments, and certification mechanisms.
• Assist in establishing training standards and competency frameworks.
• Facilitate Train-the-Trainer (TTT) programmes to certify operational trainers.
• Monitor program effectiveness and participant feedback.
• Recommend continuous improvements to programme delivery.
  

4. Employee Engagement Survey Support

Engagement Programme Management

Should the engagement survey be launched, responsibilities include:

• Support survey planning, launch, communications, and project administration.
• Coordinate employee awareness campaigns.
• Compile and analyse engagement survey findings.
• Prepare leadership presentations and recommendations.
• Facilitate engagement workshops and action planning sessions.
• Track action plans and progress updates.
• Support initiatives that improve employee experience and organisational culture.

Qualifications & Experience

• Degree in Human Resources, Learning & Development, Psychology, Education, Business, Communications, or related discipline.

• Minimum 5 years of Learning & Development, Training, Capability Development, or Organisational Development experience.
• Experience managing Learning Management Systems (LMS).
• Experience in instructional design and digital content development.
• Experience creating video-based learning content.
• Experience working with multiple stakeholders across business functions.
• Experience in hospitality, facilities management, food services, healthcare, or service industries will be advantageous.