Learning and Development Manager

Fairmont Singapore & Swissôtel The Stamford; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Fairmont Singapore & Swissôtel The Stamford is seeking a dynamic Learning & Development Manager to drive a strong learning culture within a luxury hospitality environment in Singapore. The role partners with business leaders to design programmes, strengthen succession pipelines, and attract future hospitality talent.

You will oversee WSQ programmes, e-learning platforms, and training budgets while leading internship and management trainee initiatives in collaboration with educational

Qualifications

• Degree or Diploma in HR, Hospitality, Organisational Development, or related discipline.
• Minimum 5 years of relevant Learning & Development experience, preferably in hospitality.
• ACTA / Certified Train-the-Trainer accreditation preferred.
• Strong knowledge of WSQ framework and government-funded training schemes.

Responsibilities

• Develop and execute the annual Learning & Development strategy aligned with business goals.
• Identify competency gaps and design targeted training programmes to enhance performance and leadership capability.
• Manage the training budget and optimise government funding initiatives.
• Oversee corporate training, in-house WSQ programmes, brand training, and e-learning platforms.
• Ensure completion of mandatory training and regulatory compliance requirements.
• Lead internship, traineeship, and management trainee programmes in partnership with educational institutions.
• Act as liaison with government agencies on training grants, audits, and accreditation matters.
• Drive colleague engagement initiatives, including the annual engagement survey and service excellence programmes.

Skills

Stakeholder management

Communication

Organisational skills

Education

Degree or Diploma in HR, Hospitality, Organisational Development, or related discipline

Job description

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

We are seeking a dynamic and strategic Learning & Development Manager to drive a strong learning culture and build organisational capability within a luxury hospitality environment.

This role partners closely with business leaders to design impactful development programmes, strengthen succession pipelines, and attract future hospitality talent.

Key Responsibilities

• Develop and execute the annual Learning & Development strategy aligned with business goals.
• Identify competency gaps and design targeted training programmes to enhance performance and leadership capability.
• Manage the training budget and optimise government funding initiatives.
• Oversee corporate training, in-house WSQ programmes, brand training, and e-learning platforms.
• Ensure completion of mandatory training and regulatory compliance requirements.
• Lead internship, traineeship, and management trainee programmes in partnership with educational institutions.
• Act as liaison with government agencies on training grants, audits, and accreditation matters.
• Drive colleague engagement initiatives, including the annual engagement survey and service excellence programmes.

Requirements

• Degree or Diploma in HR, Hospitality, Organisational Development, or related discipline.
• Minimum 5 years of relevant experience in Learning & Development, preferably in hospitality.
• ACTA / Certified Train-the-Trainer accreditation preferred.
• Strong knowledge of WSQ framework and government-funded training schemes.
• Proven ability to design, facilitate, and evaluate impactful learning programmes.
• Strong stakeholder management, communication, and organisational skills.

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.