Learning And Development Executive

Starbucks Singapore; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Starbucks Singapore is seeking a Learning and Development Executive based in Singapore to coordinate and deliver retail training, maintain records, and track partner progress.

You will partner with the L&D Manager and store leaders to design engaging learning experiences, support Workday LMS, administer registrations, and generate reports to drive continuous improvement in partner capability and the Starbucks Experience.

Qualifications

• Availability to conduct training sessions on weekends.
• ACTA/ACLP certification required.

Responsibilities

• Coordinate and deliver retail training programmes.
• Maintain training records and monitor progress of partners.
• Support Workday LMS and reporting for learning initiatives.
• Administer training registrations and related logistics.
• Provide competency reports to store managers and action plan follow-up.
• Plan and conduct monthly store visits to review learning engagement.

Skills

L&D strategy

Instructional design

MS Word

MS Excel

Video editing

e-learning authoring

Communication

Project management

Independent work

Education

ACTA/ACLP cert

Tools

Articulate

MS Word

MS Excel

Video editing

Job description

We are looking for a Learning and Development Executive, based in Singapore, to support Starbucks Singapore’s retail learning and development initiatives.

This role supports the organisation’s learning culture by coordinating and facilitating training programmes, maintaining training records, tracking partner progress, and supporting retail training, learning systems and reporting. Working closely with the Learning and Development Manager, store leaders and internal stakeholders, the role helps ensure learning initiatives are delivered smoothly and effectively, while creating engaging learning experiences that enable partners to learn, grow and deliver the Starbucks Experience.

Responsibilities include but are not limited to the following:

Retail Training

• Model our Mission and Values and engage learners through a shared vision, compelling stories and learning experiences.
• Partner with cross-functional teams to uncover, understand, and gain support for store learning development solutions.
• Design and implement learning strategies, manage training programs, and develop the Baristas’ and Supervisors’ skills and knowledge.
• Monitor and review training progress through questionnaires, assessments, and discussions.
• Provide competency reports to store managers on trained partners (employees) and follow-up with store managers on their progress.
• Conduct monthly store visits to review learning engagement and follow up on action plans in accordance with the assessment criteria.
• Perform other related training duties or ad-hoc assignments when required.

Training Administration

• Manage training registration and administration for retail partners (e.g. WSQ, Basic Food Hygiene) and any training programmes or initiatives aligned with business requirements.
• Prepare pre-and post-course materials and logistics.
• Respond to partner inquiries on L&D programs by monitoring emails and following up on learning solutions.
• Track programme completion through data collection and analysis, including course feedback and program metrics.
• Tracks L&D programme activity and supports in report preparation.
• Maintain proper documentation and filing system for training resources.
• Administer training-related invoices, claims and training grants.

Managing the Workday LMS System & Ordering Inventory System

• Collaborate with teammates to ensure database accuracy and timely updates of training records.
• Manage training administration and resolve issues in Workday LMS (eg course, vendor, assessor and schedule creation). Establish new processes to support new feature launches in Workday LMS.
• Manage training stock orders and transfers in the ordering inventory system.

Knowledge, Skills and Abilities

Required

• Availability to conduct training sessions and skills assessments on weekends.
• Hold an ACTA or ACLP certification.

Core Competencies

• Demonstrate a growth mindset and continuously explore unique and creative ways to facilitate training using different tools
• Demonstrate working knowledge of basic instructional design principles and develop interactive, engaging and impactful learning experiences.
• Proficiency in Microsoft Word and Excel with working knowledge of video editing and e-learning authoring tools (eg. Articulate).
• Communicate clearly and concisely, both verbally and in writing.
• Plan and prioritise effectively to manage time and meet deadlines and objectives.
• Strong project management and follow-up skills.
• Proactive and able to work independently with minimal supervision.

About Starbucks

Starbucks Singapore is proudly operated under licence by Maxim’s Caterers Limited, a leading restaurant operator in Asia. Since opening our first store at Liat Towers on 14 December 1996, Starbucks has grown to become more than just a coffeehouse brand — it is a place where great coffee, genuine connection and uplifting experiences come together.

At Starbucks, we believe we are not in the coffee business serving people, but in the people business serving coffee. Our partners are at the heart of everything we do, bringing our mission to life each day:

To inspire and nurture the human spirit — one person, one cup and one neighbourhood at a time.

As a Starbucks partner, you become part of something much bigger than just yourself.

We are excited to learn more about you and appreciate the time you've taken to apply for the role. While we review every application carefully, only shortlisted candidates will be contacted due to the volume of applications received.