Lead Systems Analyst

Starhub Ltd; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

Starhub Ltd is looking for a Lead Systems Analyst to bridge business needs and technology solutions by designing effective systems. This role will enhance organizational objectives by ensuring that business requirements are clearly reflected in solution designs.

The ideal candidate should have at least 8 years of experience in systems analysis and a strong background in telecommunications. Excellent communication and organization skills are essential, and the position is located in Singapore.

Qualifications

• At least 8 years of systems analysis and design experience.
• Knowledge of mobile and broadband networks, CRM, and Billing systems.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Deliver end-to-end solution designs aligned to business objectives.
• Act as the main contact for business requirements.
• Provide technical consultancy and advice on solution feasibility.

Skills

Systems analysis and design

Telecommunications background

Digital-related areas

Problem-solving

Communication

Collaboration

Organization

Education

Degree in Computer Science or related field

Job description

Lead Systems Analyst

Location: SG

Job Description

Role Mission: The mission of the Lead Systems Analyst is to bridge business needs and technology solutions by designing scalable, feasible, and effective systems that support organizational objectives. The role ensures business requirements are clearly understood, translated, and reflected in end-to-end solution designs and platform configurations. In doing so, the role contributes to business growth, innovation, and stronger solution outcomes.

Accountabilities:

• Deliver fit-for-purpose end-to-end solution designs aligned to business and technical objectives.
• Act as the single point of accountability for business requirements elicitation, prioritization, and translation into solution specifications.
• Ensure proposed solutions are technically feasible, scalable, and well-integrated across systems and platforms.
• Provide expert technical advisory to stakeholders, including design recommendations, option assessments, and implementation guidance.
• Contribute technical leadership to partner engagements, new business initiatives, and RFP/RFT submissions.

Responsibilities:

• Contribute to the end-to-end solution design process, ensuring alignment with business objectives and technical requirements.
• Liaise with business users to collect and prioritize requirements and be Point of Contact (POC) for all business requirements.
• Collaborate with cross-functional teams to gather requirements and translate them into effective system designs.
• Provide technical consultancy, expertise, and advice on matters of solution feasibility, application design, and integration.
• Understand business models and drivers and translate them into either platform configuration or specification for new implementation or even new product offerings.
• Work with partners to define technical strategies that will drive business effectiveness and improve business offerings.
• Assist with RFP/RFT responses to provide technical know-how and expertise.

Qualifications

• Degree in Computer Science, Computing or related field of study with at least 8 years of systems analysis and design or related experience in providing end to end solution design.
• Strong background in telecommunications industry.
• Knowledge in areas of mobile and broadband networks, CRM (e.g. Compax), Billing, Provisioning Systems, Inventory, Delivery and Integrations.
• Experience in digital-related areas, including user journey analysis during solution assessment, design thinking and human-centric approaches to solution assessment.
• Excellent communication and collaboration skills. Able to communicate clearly and professionally in a fast-paced, deadline-driven business environment.
• Strong conceptual and problem-solving abilities.
• Excellent organization skills and comfortable with multi-tasking under a dynamic environment.