Lead/Senior System Manager

Monetary Authority of Singapore (MAS); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Monetary Authority of Singapore (MAS) is seeking an IT Service Manager / IT Project Manager within the Supervision Platforms Division. You will manage stakeholder relationships, design solutions, and oversee vendor contracts and governance for IT services.

You will ensure project delivery quality, operations and maintenance, and site reliability practices, while coordinating with policy and business teams across diverse technologies.

Qualifications

• Bachelor or Master degree and extensive experience in project management and operations.
• Experience in vendor management, incident and problem management, release management and SRE.
• Strong stakeholder management with senior business and IT partners.
• Technical understanding of systems integration across diverse technologies.
• Hands-on with cloud platforms (AWS/GCP/Azure) and IaC tools like Terraform; Kubernetes/OpenShift experience.

Responsibilities

• Build and manage strong relationships with business stakeholders to understand needs and deliver technology solutions.
• Design and deliver solutions that meet user needs across journeys, mapping requirements to architecture.
• Manage outsourced vendors and in-house contractors to meet IT service delivery.
• Ensure ICT governance and risk compliance; manage project risks and controls.
• Plan, deliver and assure quality of IT projects within scope, cost and schedule.
• Operate and support IT services; manage changes, requests, production issues and patches.
• Define and track SLOs and error budgets; monitor system health with observability tools.

Skills

Project management

Vendor management

Incident management

Problem management

Release management

Site Reliability Engineering

Cloud platforms

Terraform

Kubernetes

OpenShift

CI/CD

JIRA

Elastic

Grafana

Prometheus

Education

Bachelor/Master Degree

Tools

Terraform

OpenShift

Kubernetes

CI/CD pipelines

JIRA

Elastic

Grafana

Prometheus

Job description

What The Role Is

Applications Management - IT Service Manager/IT Project Manager \ Applications Management - IT Business Analyst, System Analyst, IT Business Process Engineer \ Applications Management - Enterprise/Systems Architect

What The Role Is

What You Will Be Working On

You will be part of a dynamic team within Supervision Platforms Division under Information Technology Department.

Manage stakeholder relationships

• Build and manage strong relationships with business stakeholders to understand their needs, align priorities, and deliver effective technology solutions.

Solution business analysis and design

• In conjunction with business, to design and deliver a solution experience that meets the needs of user through human, digital, and physical interactions, over time, across a journey (in conjunction with policy, process, digital enablers).
• Mapping of the service/business/functional requirements to solution/application system/technical requirements and ensure overall design, development and implementation remains consistent with the overall architecture of the project, and its objectives and needs.

Vendor contracting and management

• Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services
• Conduct procurement

Governance, Risk and Compliance

• Ensure compliance to ICT Governance policies and standards
• Ensure risk framework is adhered to, and carry out risk management for projects and products

Project delivery and quality

• Plan and manage IT projects, and ensure alignment of project to the business objectives within established scope, cost and schedule
• Quality: To assure the quality of systems and applications, including the establishment of quality management technology and systems for applications development and delivery

Operations and maintenance, user support

• Manage and direct the day-to-day operations of IT services
• Manage change request, service request and production support issues and ensure service levels are met
• Review post production issues and identify root cause and work with vendors on preventive measures
• Plan, execute and support system implementation, software/hardware upgrades and security patches
• Measure, monitor and continuously improve performances of IT services

Site Reliability Engineering

• Define and track SLOs and error budgets to ensure IT services meet uptime and performance targets
• Work with vendors and development teams to implement and maintain monitoring, logging, and alerting systems to provide visibility into system health and performance

What We Are Looking For

• Bachelor Degree or Master Degree with preferably 10 years of relevant working experience in project management, business analysis and system operation
• Experience in project management, vendor management, incident management, problem management, release management & SRE
• Strong experience in managing business, IT and senior stakeholders
• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies
• Hands-on experience with cloud platforms (AWS, GCP, or Azure) and be comfortable with infrastructure-as-code tools like Terraform. Experience with container orchestration platforms such as OpenShift or Kubernetes is expected, as is familiarity with CI/CD pipelines and DevOps practices
• Experience with observability platforms such as Elastic, Grafana, or Prometheus would be advantageous
• Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required
• Working experience in using project management software like JIRA to track, monitor, and reporting of project/issue progress and producing reports
• Familiarity with Government Instruction Manual 8 will be an added advantage
• Good analytical skills, and able to mulit-task and deliver results in a timely manner
• Self-driven, creative and team-oriented person with good interpersonal and organizational skills, positive attitude and able to work under pressure
• Excellent technical troubleshooting skills
• Sound knowledge in coding languages, databases, application architecture, cloud technologies and IT security

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.