Lead/Senior System Manager

The Singapore Public Service; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

The Singapore Public Service is seeking an IT Service Manager/Project Manager to lead Applications Management within the IT Department. You will manage stakeholder relationships, drive solution design, govern vendor contracts, and ensure governance, risk, and compliance across projects.

You will oversee project delivery, quality assurance, and day-to-day IT operations with focus on SRE practices, observability, and cloud-native environments.

Qualifications

• Bachelor Degree or Master Degree with preferably 10 years of relevant working experience in project management, business analysis and system operation
• Experience in project management, vendor management, incident management, problem management, release management & SRE
• Strong experience in managing business, IT and senior stakeholders
• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies
• Hands-on experience with cloud platforms (AWS, GCP, or Azure) and be comfortable with infrastructure-as-code tools like Terraform. Experience with container orchestration platforms such as OpenShift or Kubernetes is expected, as is familiarity with CI/CD pipelines and DevOps practices
• Experience with observability platforms such as Elastic, Grafana, or Prometheus would be advantageous
• Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required
• Working experience in using project management software like JIRA to track, monitor, and reporting of project/issue progress and producing reports
• Familiarity with Government Instruction Manual 8 will be an added advantage
• Good analytical skills, and able to mulit-task and deliver results in a timely manner
• Self-driven, creative and team-oriented person with good interpersonal and organizational skills, positive attitude and able to work under pressure
• Excellent technical troubleshooting skills
• Sound knowledge in coding languages, databases, application architecture, cloud technologies and IT security

Responsibilities

• Manage stakeholder relationships and align priorities to deliver tech solutions
• Design and deliver end-to-end solution experiences across journeys with policy and digital enablers
• Map service requirements to system/technical specs ensuring architectural alignment
• Manage outsourced vendors and in-housed contractors to meet delivery and operation needs
• Conduct procurement and contract governance for IT services
• Ensure ICT governance policies and risk frameworks are followed and risks managed
• Plan and manage IT projects, ensuring alignment to business objectives, scope, cost and schedule
• Assure quality of systems and applications and establish QC measures
• Oversee day-to-day IT service operations and production support
• Manage change requests, service requests, and post-production issue reviews with vendors
• Plan, execute, and support system upgrades and security patches
• Measure and continuously improve IT service performance
• Define and track SLOs and error budgets for uptime targets
• Collaborate with vendors and dev teams to implement monitoring/alerting for visibility

Skills

Stakeholder management

Business analysis

System operations

Vendor management

Cloud platforms (AWS/GCP/Azure)

Kubernetes/OpenShift

CI/CD / DevOps

Observability (Elastic/Grafana/PromQL/

JIRA

Security patches

Education

Bachelor's or Master’s Degree

Tools

Terraform

OpenShift

Kubernetes

CI/CD pipelines

JIRA

Elastic

Grafana

Prometheus

Job description

[What the role is]

Applications Management - IT Service Manager/IT Project Manager \ Applications Management - IT Business Analyst, System Analyst, IT Business Process Engineer \ Applications Management - Enterprise/Systems Architect

[What you will be working on]

You will be part of a dynamic team within Supervision Platforms Division under Information Technology Department.

In this role, the officer is expected to undertake the following areas of work:

Manage stakeholder relationships

• Build and manage strong relationships with business stakeholders to understand their needs, align priorities, and deliver effective technology solutions.

Solution business analysis and design

• In conjunction with business, to design and deliver a solution experience that meets the needs of user through human, digital, and physical interactions, over time, across a journey (in conjunction with policy, process, digital enablers).

• Mapping of the service/business/functional requirements to solution/application system/technical requirements and ensure overall design, development and implementation remains consistent with the overall architecture of the project, and its objectives and needs.

Vendor contracting and management

• Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services

• Conduct procurement

Governance, Risk and Compliance

• Ensure compliance to ICT Governance policies and standards

• Ensure risk framework is adhered to, and carry out risk management for projects and products

Project delivery and quality

• Plan and manage IT projects, and ensure alignment of project to the business objectives within established scope, cost and schedule

• Quality: To assure the quality of systems and applications, including the establishment of quality management technology and systems for applications development and delivery

Operations and maintenance, user support

• Manage and direct the day-to-day operations of IT services

• Manage change request, service request and production support issues and ensure service levels are met

• Review post production issues and identify root cause and work with vendors on preventive measures

• Plan, execute and support system implementation, software/hardware upgrades and security patches

• Measure, monitor and continuously improve performances of IT services

Site Reliability Engineering

• Define and track SLOs and error budgets to ensure IT services meet uptime and performance targets

• Work with vendors and development teams to implement and maintain monitoring, logging, and alerting systems to provide visibility into system health and performance

[What we are looking for]

• Bachelor Degree or Master Degree with preferably 10 years of relevant working experience in project management, business analysis and system operation

• Experience in project management, vendor management, incident management, problem management, release management & SRE

• Strong experience in managing business, IT and senior stakeholders

• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies

• Hands-on experience with cloud platforms (AWS, GCP, or Azure) and be comfortable with infrastructure-as-code tools like Terraform. Experience with container orchestration platforms such as OpenShift or Kubernetes is expected, as is familiarity with CI/CD pipelines and DevOps practices

• Experience with observability platforms such as Elastic, Grafana, or Prometheus would be advantageous

• Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required

• Working experience in using project management software like JIRA to track, monitor, and reporting of project/issue progress and producing reports

• Familiarity with Government Instruction Manual 8 will be an added advantage

• Good analytical skills, and able to mulit-task and deliver results in a timely manner

• Self-driven, creative and team-oriented person with good interpersonal and organizational skills, positive attitude and able to work under pressure

• Excellent technical troubleshooting skills

• Sound knowledge in coding languages, databases, application architecture, cloud technologies and IT security

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.