GovTech (Government Technology Agency) is Singapore's lead agency for public sector digital transformation and Smart Nation initiatives. It acts as the Centre of Excellence for Infocomm Technology and Smart Systems, building government capabilities in data science, AI, application development, smart city technology, digital infrastructure, and cybersecurity. GovTech's mission is to transform the delivery of government digital services by putting citizens and businesses at the centre of everything it does.
The role
This position sits within GovTech's Digital Academy and focuses on rethinking how GovTech officers learn and grow. You would hold significant ownership over your product domain, driving it from concept to reality while aligning with broader programme goals. The role involves working closely with engineering, design, HR, operations, and stakeholder teams.
What you would do
- Define the product vision, roadmap, and priorities based on user needs, organisational goals, and measurable outcomes.
- Design engaging, personalised, and adaptive learning experiences that help officers develop and apply skills at work.
- Shape end-to-end employee growth journeys across HR, performance, competency, and learning systems, from identifying capability gaps to demonstrating job proficiency.
- Explore how enterprise data, AI, LLMs, and agents can personalise learning, support development decisions, and improve workflows.
- Streamline learning requests, approvals, administration, and reporting through automation, self-service, and better process design.
- Work with officers, managers, Practice Leads, and operations teams to uncover problems, prototype solutions, and test assumptions.
- Evaluate SaaS platforms, LMS solutions, and integrations based on user value, feasibility, cost, security, and sustainability.
- Own implementation, integration, launch, adoption, and continuous improvement, working closely with engineering and design.
- Track learning engagement, capability development, job proficiency, product adoption, and operational productivity, and act on what the data shows.
What they are looking for
- At least 8 years of product management experience, owning complex digital products from discovery through delivery and measurable outcomes.
- Strong product judgement, with the ability to work through ambiguity, prioritise problems, and make strategic trade-offs.
- Experience designing intuitive, end-to-end user journeys across multiple products and enterprise systems.
- Strong understanding of enterprise data, APIs, and integrations, and the ability to translate complexity into clear user experiences.
- Hands-on experience using AI-assisted development tools, prototypes, and data to explore and validate solutions.
- Practical understanding of AI, LLMs, and agents, including knowing when simpler solutions are more appropriate.
- Experience evaluating SaaS platforms and making build-versus-buy decisions.
- Ability to redesign operational workflows using automation and self-service.
- Strong analytical skills, using user research and data to drive product decisions and measure outcomes.
- Ability to work independently, influence stakeholders, and collaborate effectively with engineers and designers.
- Sound judgement around data privacy, security, governance, and responsible AI.
- Experience with LMS platforms, Workday, HR technology, competency frameworks, or learning products (desirable).
Working arrangements
GovTech supports flexible work arrangements, subject to the requirements of the role, and trusts employees to manage their own time to deliver their best work.