Lead Outcomes Architect

notion; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Notion is seeking a first-line leader to manage a team of Outcomes Architects, owning execution across workflow adoption, value realization, renewal readiness, and expansion qualification. You’ll coach on discovery, value narratives, and executive reviews, shaping a coaching culture to ensure consistent execution across the team.

Close collaboration with Sales, Services, Support, Product, and RevOps will be essential to move customers from design to adoption and measurable outcomes.

Qualifications

• Experience leading customer-facing GTM teams in B2B software.
• Experience coaching teams through customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or implementation.
• Strong coaching orientation: review calls, mutual plans, and value narratives to drive improvement.
• Commercial instincts at team level: assess account health, renewal risk, adoption depth and expansion potential.
• Deep discovery instincts: map business problems to adoption and implementation plans.
• Experience operating in a shared account ownership model with Sales, Solutions, Services, Support, or Implementation teams.

Responsibilities

• Own the Net Revenue Growth for your team’s book of business and oversee adoption, value realization, renewal readiness, and expansion.
• Coach OA builders on discovery, value reviews, and renewal processes.
• Build and run the team cadence: metrics reviews, sessions, renewal-risk reviews, and leadership forecast calls.
• Hire, onboard, and certify new OAs to the GTM builder motion and manage ramp-to-performance.
• Collaborate with Solutions Consultant managers for expansion and renewal strategies across shared accounts.
• Partner with Services leadership to identify complex implementation needs and accelerate adoption.
• Set standard for product, AI, and workflow fluency so OAs guide customers in Notion’s new ways of working.
• Represent the team in leadership forums with clear signals on performance and needed investments.
• Coach to OA methodology, quality rubric, and activity KPIs.

Skills

Frontline management

Coaching teams

Coaching orientation

Commercial instincts

Discovery instincts

Shared ownership

Job description

Notion is seeking a first-line leader to manage a team of Outcomes Architects, owning execution across workflow adoption, value realization, renewal readiness, and expansion qualification. You’ll coach on discovery, value narratives, and executive reviews, shaping a coaching culture to ensure consistent execution across the team.

Close collaboration with Sales, Services, Support, Product, and RevOps will be essential to move customers from design to adoption and measurable outcomes.