Outcomes Architect Manager

notion; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Notion is seeking a first-line leader to manage a team of Outcomes Architects, owning execution across workflow adoption, value realization, renewal readiness, and expansion qualification. You’ll coach on discovery, value narratives, and executive reviews, shaping a coaching culture to ensure consistent execution across the team.

Close collaboration with Sales, Services, Support, Product, and RevOps will be essential to move customers from design to adoption and measurable outcomes.

Qualifications

• Experience leading customer-facing GTM teams in B2B software.
• Experience coaching teams through customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or implementation.
• Strong coaching orientation: review calls, mutual plans, and value narratives to drive improvement.
• Commercial instincts at team level: assess account health, renewal risk, adoption depth and expansion potential.
• Deep discovery instincts: map business problems to adoption and implementation plans.
• Experience operating in a shared account ownership model with Sales, Solutions, Services, Support, or Implementation teams.

Responsibilities

• Own the Net Revenue Growth for your team’s book of business and oversee adoption, value realization, renewal readiness, and expansion.
• Coach OA builders on discovery, value reviews, and renewal processes.
• Build and run the team cadence: metrics reviews, sessions, renewal-risk reviews, and leadership forecast calls.
• Hire, onboard, and certify new OAs to the GTM builder motion and manage ramp-to-performance.
• Collaborate with Solutions Consultant managers for expansion and renewal strategies across shared accounts.
• Partner with Services leadership to identify complex implementation needs and accelerate adoption.
• Set standard for product, AI, and workflow fluency so OAs guide customers in Notion’s new ways of working.
• Represent the team in leadership forums with clear signals on performance and needed investments.
• Coach to OA methodology, quality rubric, and activity KPIs.

Skills

Frontline management

Coaching teams

Coaching orientation

Commercial instincts

Discovery instincts

Shared ownership

Job description

Who We Are

Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn't to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business's system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life's work.

About The Role

Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As a first-line leader directly managing a team of Outcomes Architects, you'll own your team's execution across workflow adoption, value realization, renewal readiness, expansion qualification, and at-risk account recovery - accountable for both the customer outcomes and the quality of execution that produces them.

This isn't a traditional Customer Success management role. The best OA Managers are coaches first: they know what great workflow discovery looks like, can review a mutual success plan and identify where value realization is breaking down, can inspect an executive business review and sharpen the value narrative, and can help an OA turn account activity into measurable customer and commercial outcomes.

You'll run an inspection cadence and cultivate a coaching culture that make consistent execution possible across the team. You'll partner closely with Solutions Consultant leaders, Sales, Services, Support, Product, and RevOps to ensure customers move from workflow design to adoption, value realization, expansion, and renewal readiness.

If you're a builder who loves developing people as much as driving customer impact - and you want to lead a team in a post-sales motion that's being redefined for the AI era - this is the role.

What You'll Achieve

• Own the Net Revenue Growth performance of your team's book of business, accountable for both headline outcomes and the quality of execution that drives workflow adoption, value realization, renewal readiness, and expansion.
• Coach OAs on the OA builder motion: AI Transformation Plans, build-beside workshops, value reviews, use-case consultations, and renewal processes.
• Build and run the operating cadence for the team: metrics reviews, account support sessions, adoption and renewal-risk reviews, call coaching against the OA quality rubric, and forecast calls with senior leadership.
• Hire, onboard, and certify new OAs to the GTM builder motion, driving readiness from ramp through consistent execution and managing performance with clarity when expectations are not met.
• Partner closely with Solutions Consultant managers and leaders on strategy for expansion and renewal across shared accounts, ensuring clear ownership for flat and at-risk renewals.
• Partner with Services leadership to identify complex implementation needs early, create clear handoffs, and ensure Services delivery accelerates workflow adoption and measurable value.
• Set the standard for product, AI, and workflow fluency across the team so OAs can help customers navigate new ways of working and build durable systems in Notion.
• Represent your team or region in leadership forums with clear signal on what's working, what needs investment, and where execution is breaking down
• Uphold excellence by coaching to the global OA methodology, quality rubric, and activity KPIs.

Skills You'll Need to Bring

• Frontline management experience leading customer-facing GTM teams in B2B software, ideally across Customer Success, Solutions Consulting, Technical Account Management, Professional Services, Account Management, or post-sales strategy.
• Direct experience coaching teams through customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or technical/workflow implementation.
• Strong coaching orientation: you can review a customer call, account plan, mutual success plan, or executive value narrative and identify specifically what needs to change - not just whether the outcome was good, but why and how to improve it.
• Commercial instincts at the team level: able to read account health, renewal risk, adoption depth, expansion potential, and customer sentiment, then drive urgency without micromanaging every account.
• Deep customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical adoption and implementation plans.
• Experience operating in a shared account ownership model with Sales, Solutions, Services, Support, or Implementation teams.
• Operatio