Housekeeping Supervisor – Serviced Residences

CapitaLand; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Medical coverage for self and family

Training and development

Subsidised rates at Ascott servicedres

Volunteerism

Wellness programmes

Job summary

CapitaLand Group is seeking a Supervisor, Housekeeping to oversee daily housekeeping operations at our Serviced Residence. You will support the Manager in ensuring cleanliness of resident homes, public areas and linen, in line with established procedures, reporting to the Manager or Assistant Manager, Housekeeping.

You will lead room attendants and contractors, provide on-the-job training, maintain resident satisfaction, and ensure smooth check-in/check-out processes while addressing VIP guest

Qualifications

• Experience supervising housekeeping in serviced residences or hotels.
• Good communication and leadership skills.
• Ability to train and mentor staff.

Responsibilities

• Review standards and assist in preparing operational reports to Management.
• Promote teamwork and quality service within the team and with other departments.
• Manage room attendants, linen attendants and contractors during daily operations.
• Organise on-the-job training for employees and train new room attendants.
• Inspect apartments and public areas for cleanliness and resident satisfaction.
• Ensure smooth check-in and check-out for residents.
• Report damages to Engineering.
• Attend to residents’ queries and VIP needs.
• Schedule and conduct periodic cleaning programmes.
• Conduct monthly stock-taking of linens, uniforms, equipment, supplies.
• Perform daily checks to prevent linen or equipment abuse.
• Assume cleaning responsibilities when required.
• Perform related tasks as assigned.

Skills

Staff supervision

Team coordination

Training delivery

Guest service excellence

Operational reporting

Job description

CapitaLand Group is seeking a Supervisor, Housekeeping to oversee daily housekeeping operations at our Serviced Residence. You will support the Manager in ensuring cleanliness of resident homes, public areas and linen, in line with established procedures, reporting to the Manager or Assistant Manager, Housekeeping.

You will lead room attendants and contractors, provide on-the-job training, maintain resident satisfaction, and ensure smooth check-in/check-out processes while addressing VIP guest