Hyperscale Data Centre: Customer Delivery Lead (PM)

Digital Edge DC; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Digital Edge DC, a leading provider of sustainable, AI-ready digital infrastructure across Asia Pacific, seeks a Customer Delivery Manager to own the delivery for hyperscale customers from contract signing to Ready for Service.

Reporting to the Customer Project Delivery Director, you will coordinate with construction, design and operations teams, lead on-site delivery, manage milestones, risk and escalations, and ensure governance and a smooth handover to BAU operations.

Qualifications

• 10+ years leading end-to-end project delivery in critical environments (Data Center preferred).
• Experience delivering for hyperscale or large enterprise customers in data centre, cloud, or IT services.
• Strong understanding of data centre infrastructure, especially electrical & mechanical services.
• Able to define scope and work breakdown, and coordinate engineering inputs.
• Proactive, customer-facing delivery leadership with governance and escalation skills.

Responsibilities

• Act as the primary point of contact for customers during project delivery (build phase), RFS, and onboarding, ensuring alignment to contractual commitments and delivery milestones.
• Support customer engagement during pre-contract stage to support requirements definition and smooth transition into delivery.
• Ensure key customer milestones (e.g., Early Access, RFS) and contractual requirements are clearly tracked and achieved.
• Deliver regular progress reporting and facilitate customer audits and inspections during project delivery phases.
• Proactively manage customer expectations, escalations, and risks to maintain delivery confidence and satisfaction.
• Translate customer requirements into a structured scope and work breakdown.
• Identify and define what needs to be delivered without performing detailed engineering design.
• Coordinate with Design Engineering and Solution Engineering teams to validate technical feasibility and design solutions.
• Develop and manage delivery programmes covering customer scope and key dependencies.
• Track progress against milestones and ensure alignment with overall project timelines.
• Manage customer change requests, ensuring all customer changes are assessed for cost and schedule impact.
• Manage delivery of customer fit-out activities, including vendor coordination, site access, and installation sequencing.
• Own handover of facility to customer during RFS
• Drive successful customer onboarding, working with Customer Success Management and Operations teams to enable a smooth transition into BAU operations.

Skills

Customer Delivery Management

Project Management

Stakeholder Management

Data Centre Infrastructure

MS Office / MS Project

Education

PMP certification preferred

Tools

MS Office

MS Project

Aconex

Job description

Digital Edge DC, a leading provider of sustainable, AI-ready digital infrastructure across Asia Pacific, seeks a Customer Delivery Manager to own the delivery for hyperscale customers from contract signing to Ready for Service.

Reporting to the Customer Project Delivery Director, you will coordinate with construction, design and operations teams, lead on-site delivery, manage milestones, risk and escalations, and ensure governance and a smooth handover to BAU operations.