L2 Production Support Java & Linux

ENCORA TECHNOLOGIES PTE. LTD.; Singapore; In loco; SGD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

ENCORA TECHNOLOGIES PTE. LTD. is seeking an experienced IT production support professional in Singapore to monitor production systems, triage incidents, and drive RCA efforts. You will lead problem reviews, implement preventive measures, and ensure operational health with strong SLAs.

The role requires hands-on experience with Unix/Linux, SQL databases, middleware, and modern DevOps tools. ITIL knowledge and the ability to work in rotating shifts are essential.

Competenze

• 5+ years of IT experience in production support/operations or Site Reliability Engineering (SRE) within banking/financial domains.
• Strong Unix/Linux and shell scripting skills.
• Experience with SQL databases (Oracle, MySQL, or MariaDB).
• Familiarity with middleware, enterprise messaging (MQ), and API integrations.
• Understanding ITIL processes: Incident, Problem, and Change Management.

Mansioni

• Incident & Problem Management: monitor and triage L2/L3 incidents and coordinate resolution with strict SLAs.
• Root Cause Analysis (RCA): lead post-event reviews and implement preventive measures.
• System Monitoring & Health Checks: track availability, latency, throughput, and health metrics.
• Automation & SRE Mindset: automate routine tasks and reduce toil; improve performance.
• Release & Deployment Support: assist deployments, configuration updates, and post-deployment validation.
• Compliance & Governance: align with banking security, audits, BCP, and DR requirements.
• Documentation: maintain SOPs, runbooks, and knowledge-base articles.

Conoscenze

Unix/Linux

Shell scripting

Analytical thinking

Troubleshooting

Stakeholder communication

Strumenti

Oracle

MySQL

MariaDB

MQ

APIs

Docker

Kubernetes

OpenShift

Descrizione del lavoro

Responsibilities

• Incident & ProblemManagement: Monitorproduction systems proactively, manage and triage L2/L3 incidents, coordinateresolution efforts, and adhere to strict Service Level Agreements (SLAs).
• Root Cause Analysis (RCA): Lead formal and informalpost-event problem reviews, identify systemic issues, and implement preventivemeasures to avoid recurrence.
• System Monitoring & HealthChecks: Proactivelymanage production services by tracking availability, latency, throughput, userjourneys, and infrastructure health metrics using enterprise monitoring tools.
• Automation & SRE Mindset: Drive continuous improvement byautomating routine operational tasks, removing toil, optimizing performancetuning, and implementing scripting/tools to increase efficiency.
• Release & Deployment Support:Support application deployments,release activities, configuration updates, and post-deployment validationacross various environments.
• Compliance & Governance: Ensure complete alignment withbanking security policies, audit regulations, Business Continuity Planning(BCP), and Disaster Recovery (DR) requirements.
• Documentation: Maintain and update technicaldocumentation, standard operating procedures (SOPs), operational runbooks, andknowledge-base articles.

Experience

Minimum 5+ years of professional IT experience, focusing heavily on application production support, operations, or Site Reliability Engineering (SRE) within banking/financial domains.

Technical Stack

• Strong proficiency in Unix/Linux operating systems and shell scripting.
• Solid database experience with SQL (Oracle, MySQL, or MariaDB).
• Familiarity with middleware, enterprise messaging (e.g., MQ), and API integrations.

Cloud & DevOps

Exposure to containerization and orchestration platforms (e.g., Docker, Kubernetes, OpenShift) and CI/CD deployment pipelines.

Frameworks & Process

Sound understanding of ITIL processes (Incident, Problem, and Change Management).

Soft Skills & Working Style

• Excellent analytical, troubleshooting, and problem-solving skills under high-pressure environments.
• Strong communication skills for stakeholder management.
• Flexibility to work in rotational shifts, weekend support, or on-call standby schedules.