L2 Application Support

Morgan Mckinley Pte Ltd; Singapore; On-site; SGD 33,000 - 61,000; Full time

Job summary

Morgan Mckinley Pte Ltd is seeking a proactive L2 Application Support professional to maintain a mission-critical system and deliver timely incident resolution. Training on SOPs, ITSM, and monitoring tools will be provided.

The role requires analytical thinking, basic Java, SQL knowledge, and strong communication. You will support 24x7 rotating shifts and contribute to process improvements.

Qualifications

• Diploma in IT or related discipline is required.
• 1 year or more IT industry experience.

Responsibilities

• Provide day-to-day application support for production issues and resolve within SLA.
• Understand issues, investigate, and perform root cause analysis.
• Provide corrective and preventive solutions and escalate to L3 when needed.
• Ensure timely completion of batch jobs and monitor operations.
• Identify and implement improvements to address recurring issues.

Skills

Problem solving

Analytical mindset

Java basics

SQL

Unix/Windows

Web technology

Communication

Teamwork

Automation scripting

IT ticketing systems

Monitoring & Investigation tools

Education

Diploma in IT

Tools

Automation scripting

IT ticketing systems

Monitoring & Investigation tools

Job description

• We are looking for a proactive and dynamic professional to join our Application L2 support team to provide maintenance and support for a mission critical system.
• Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.

Roles and Responsibilities:

• Provides day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:
• Knowing and understanding the issue,
• Investigate and perform analysis to determine root cause(s),
• Provide corrective and preventive solution,
• If required, escalate case to L3 or technical support for further investigations,
• Ensure successful and timely completion of application batch jobs,
• Propose improvements to address recurring issues and
• Close monitoring gaps.
• Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments,
• Identify opportunities for automation to minimize manual task and
• Provides 24 X 7 rotating 12 hours shift support

Requirements:

• Strong problem investigation and solving skills,
• Has an analytical mindset and able to understand business and functional concepts,
• Proactive and self-driven and able to work under pressure with a high sense of urgency,
• Basic knowledge of Java programming and has some hands-on coding experience,
• Possess SQL knowledge and able to construct basic SQL queries,
• Able to understand and grasp concepts of users interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware,
• Ability to work effectively both independently & within a team,
• Good communication skills for interaction with both internal and external stakeholders of all levels (Internal teams, clients, external / other 3rd party vendors and management),
• Experience with writing s for automation will be an advantage and
• Experience working with IT ticketing systems will be an advantage.

Qualifications:

• Minimum Diploma in IT related discipline
• 1 year or more working experience in IT industry