Application L2 Support Analyst

Morgan Mckinley Pte Ltd; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

Morgan McKinley Pte Ltd in Singapore is seeking an Application L2 Support Analyst to provide day-to-day production support for a mission-critical application, ensuring stability and performance while coordinating with technical and business stakeholders. You will investigate issues, determine root causes, implement fixes, escalate to Level 3 when needed, and help deploy changes following SOPs.

The role requires hands-on Java and SQL skills, familiarity with Unix/Windows, and experience with

Qualifications

• Diploma in an IT-related discipline is required.
• At least 2 years of IT experience, preferably in application support or operations.
• Knowledge of Java and SQL is desirable.
• Experience with ServiceNow/Jira is a plus.

Responsibilities

• Provide day-to-day application-related production support and resolve issues within SLAs.
• Analyze reported issues to determine root causes and implement corrective measures.
• Escalate complex cases to Level 3 or technical teams when needed.
• Ensure timely completion of batch jobs and scheduled tasks.
• Suggest improvements to reduce recurring issues and close monitoring gaps.
• Assist in application changes following SOPs for smooth deployments.
• Identify opportunities for automation to reduce manual workload.
• Work in rotating 12-hour shifts to provide 24/7 coverage.

Skills

Analytical thinking

Problem solving

Proactive and self-driven

Strong communication

Team player

Work under pressure

Java basics

SQL

IT ticketing familiarity

Automation interest

Education

Diploma in IT-related discipline

Tools

ServiceNow

Jira

Unix

Windows

Job description

We are seeking a proactive and dynamic Application L2 Support Analyst to join the team in supporting and maintaining a mission-critical application. The role involves providing day-to-day Level 2 support, ensuring the stability and performance of production systems, and working closely with both technical and business stakeholders.

Key Responsibilities

• Provide day-to-day support for application-related production issues and resolve them within agreed Service Level Agreements (SLAs).
• Understand, analyze, and investigate reported issues to determine root causes and provide corrective and preventive solutions.
• Escalate complex cases to Level 3 or technical support teams as needed.
• Ensure timely and successful completion of batch jobs and scheduled tasks.
• Proactively suggest improvements to reduce recurring issues and close monitoring gaps.
• Participate in the implementation of application changes following SOPs for smooth deployments.
• Identify and implement opportunities for automation to reduce manual workload.
• Work in rotating 12-hour shifts to ensure 24/7 system support coverage.

Requirements

• Strong analytical and problem-solving skills.
• Proactive, self-driven, and able to work effectively under pressure with a sense of urgency.
• Basic knowledge of Java programming and hands-on coding experience.
• Proficient in SQL, able to construct and execute basic queries.
• Familiar with client-server architecture, web technologies, operating systems (Unix & Windows), databases, and middleware components.
• Team player with the ability to work independently when required.
• Strong communication skills to interact with stakeholders across various levels.
• Experience with ing for automation is a plus.
• Familiarity with IT ticketing systems (e.g., ServiceNow, Jira) is a plus.

Qualifications

• Minimum Diploma in an IT-related discipline.
• 2 years of experience in the IT industry, preferably in an application support or operations role