IT Application Executive

INNOQUEST DIAGNOSTICS PTE. LTD.; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

INNOQUEST DIAGNOSTICS PTE. LTD. is seeking an IT support professional to handle L1/L2 incident management, troubleshooting, and user assistance. You will collaborate with development and infrastructure teams to ensure smooth releases and reliable services.

The role requires a Diploma or Bachelor's in IT/CS, 1–3 years of experience, and a mix of technical and soft skills including ITIL knowledge and basic programming (Java, Python). Fresh graduates are welcome to apply.

Qualifications

• Diploma or Bachelor’s degree in IT, Computer Science, or related field.
• 1–3 years of experience in application support or related role.
• Strong problem-solving and analytical skills.
• Knowledge of databases (SQL), APIs, and system integrations is an advantage.
• Familiarity with ITIL practices and ticketing systems.
• Positive attitude, teamwork, communication, and adaptability.
• Ability to work independently and within a team.
• Basic programming knowledge (Java, Python, or similar) is a plus.
• Experience with Healthcare LIS applications or ITIL knowledge is a plus.
• Fresh graduates will also be considered.

Responsibilities

• Provide L1 and L2 incident management and troubleshooting for applications and hardware.
• Collaborate with development teams for release prep and test environments.
• Train users on applications and support functions as needed.
• Maintain and update technical documents and procedures.
• Work closely with infrastructure teams to ensure stable services.
• Create and update customer information and assist with incident analysis.

Skills

Problem solving

Analytical skills

Teamwork

Communication

Adaptability

Independent work

Programming basics

Java

Python

Healthcare LIS

Education

Diploma or Bachelor's in IT/CS

Tools

SQL

APIs

Ticketing systems

Job description

Job Description

• Providing L1 and L2 support to user by performing incident management. Provide technical support & troubleshooting for applications and hardware.
• Collaborate and support the internal development teams for release preparation, test and development machine allocation and maintenance.
• Provide user application systems product knowledge of functions, features from time to time including training and assistance.
• Maintaining and updating technical documents and procedures.
• Demonstrated ability to work effectively in a team environment.
• Create & update customer's information.
• Innovation and analytical skills to generate viable option and develop solutions to diverse workplace issues and take responsibility for outcomes.
• Work closely and collaborate with infrastructure team to ensure the applications and services are in tip top condition.
• Performs other duties as required or requested.

Requirements

• Diploma or Bachelor’s degree in IT, Computer Science, or a related field.
• 1-3 years of experience in application support or a related role.
• Strong problem-solving and analytical skills.
• Knowledge of databases (SQL), APIs, and system integrations is an advantage.
• Familiarity with ITIL practices and ticketing systems.
• Positive attitude, strong problem-solving, teamwork, communication, and adaptability.
• Ability to work independently and within a team.
• Basic programming knowledge (Java, Python, or similar) is a plus.
• Experience with Healthcare LIS applications or ITIL knowledge is a plus.
• Fresh graduates will also be considered.