L1/L2 Support Enginer-Production Support/Application Support

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD is seeking a skilled L1/L2 Support Engineer to provide exceptional production and application support in a fast-paced environment. You will handle first and second line support, troubleshoot incidents, and monitor system performance to ensure reliable operations.

The ideal candidate has 5+ years in application/production support, strong troubleshooting skills, and excellent communication with users.

Qualifications

• Minimum 5 years of experience in application or production support.
• Experience troubleshooting software issues across platforms.
• Familiarity with ITIL is a plus.
• Ability to work under pressure with attention to detail.

Responsibilities

• Provide first and second line support for production applications.
• Troubleshoot issues and resolve incidents efficiently.
• Monitor system performance and conduct regular checks.
• Collaborate with cross-functional teams to ensure seamless operations.
• Assist in the deployment of new applications and updates.
• Document processes and maintain accurate records of support activities.

Skills

Troubleshooting

Problem solving

Communication skills

Attention to detail

Proactive issue prevention

Job description

We are looking for a skilled L1/L2 Support Engineer to provide exceptional production and application support. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.

What You'll Do:

• Provide first and second line support for production applications
• Troubleshoot issues and resolve incidents efficiently
• Monitor system performance and conduct regular checks
• Collaborate with cross-functional teams to ensure seamless operations
• Assist in the deployment of new applications and updates
• Document processes and maintain accurate records of support activities

What We're Looking For:

• Minimum 5 years of experience in application support or production support roles
• Proficiency in troubleshooting software issues across various platforms
• Strong communication skills to engage with users effectively
• Familiarity with ITIL processes is a plus
• Ability to work under pressure while maintaining attention to detail
• A proactive approach to identifying potential issues before they arise