L1 Production Support

TRINITY CONSULTING SERVICES PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

TRINITY CONSULTING SERVICES PTE. LTD. is seeking an IT Production Support specialist to join our team in Singapore.

The role focuses on delivering stable banking operations and rapid incident response. The ideal candidate has 1–3 years of experience in IT Production Support, preferably in banking or financial services, with familiarity in core banking systems and monitoring tools to ensure smooth service delivery.

Qualifications

• Bachelor's degree in CS/IT or related field required.
• 1–3 years in IT Production Support, preferably in banking/finance.
• Basic knowledge of core banking systems and operations.
• Familiarity with Sunline Core Banking is a plus.
• Experience with ticketing systems and monitoring tools (Prometheus, Elasticsearch, Grafana).
• Strong problem-solving and communication skills.
• Knowledge of incident management is a plus.

Skills

Problem-solving

Communication skills

Incident management

Education

Bachelor's degree in CS/IT

Tools

Prometheus

Elasticsearch

Grafana

Sunline Core Banking

Job description

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1–3 years of experience in IT Production Support, preferably in banking or financial services.
• Basic knowledge of core banking systems and banking operations.
• Experience with Sunline Core Banking is an advantage.
• Familiar with ticketing systems and monitoring tools such as Prometheus, Elasticsearch, and Grafana.
• Good problem-solving and communication skills.
• Knowledge of incident management is a plus.