Application Support Engineer

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD is seeking a Production Support Analyst to ensure high availability, reliability, and performance of mission-critical banking applications. You will manage incidents, perform root-cause analysis, and drive continuous service improvement across distributed systems.

The role requires 6–9 years of IT production support experience in a high-availability banking environment, with strong Microsoft Dynamics CRM application knowledge, MS SQL Server and Oracle

Qualifications

• 6–9 years of hands-on IT production support experience in high-availability banking/financial services.
• Demonstrated expertise in Microsoft Dynamics CRM application support and architecture.

Responsibilities

• Incident & Problem Management: Provide L2/L3 support for core banking channels, resolving issues within SLAs.
• Major Incident Communication: Lead communications to management, stakeholders and technical teams during outages.
• System Remediation & Maintenance: Troubleshoot batch jobs (Control-M, SSIS), perform DB maintenance, DR/BCP exercises.
• Automation & Process Improvement: Develop scripts to automate repetitive tasks and improve workflows.
• Cross-Functional Collaboration: Partner with L1/L3 teams to deliver long-term fixes and changes.

Skills

Incident & Problem Management

L2/L3 support

SQL & Oracle

Control-M

SSIS

Unix shell scripting

ITIL

BMC Remedy

Stakeholder communication

Tools

Microsoft Dynamics CRM

SQL Server

Oracle

IBM MQ

Control-M

SSIS

BMC Remedy

Job description

Role Overview

We are looking for a Production Support Analyst to ensure the high availability, reliability, and performance of mission-critical banking applications. You will manage incidents, perform root-cause analysis, and drive continuous service improvement across distributed systems.

Key Responsibilities

• Incident & Problem Management: Provide L2/L3 support for core banking channels, resolving technical issues and user queries within defined SLAs.
• Major Incident Communication: Lead incident communications to management, business stakeholders, and technical teams during service disruptions.
• System Remediation & Maintenance: Execute batch job troubleshooting (Control-M, SSIS), database maintenance, and Disaster Recovery (DR) / Business Continuity Planning (BCP) exercises.
• Automation & Process Improvement: Develop scripts to automate repetitive operational tasks, streamline support workflows, and uplift service standards.
• Cross-Functional Collaboration: Partner with L1 support, L3 engineering, and development teams to deliver long-term bug fixes and change deployments.

Requirements

• Experience: 6 to 9 years of hands-on experience in IT production support within a high-availability banking or financial services environment.
• Core Systems: Demonstrated expertise in Microsoft Dynamics CRM application support and architecture.

Technical Proficiency:

• Relational Databases: MS SQL Server and Oracle (querying, debugging, tuning).
• Batch & Middleware: Control-M, SSIS packages, and IBM MQ.
• Scripting & Automation: Unix shell scripting or Windows batch scripting.
• IT Service Management: Familiarity with ITIL processes and ticketing tools (e.g., BMC Remedy).
• Competencies: Strong analytical skills, self-motivation, and the ability to explain complex technical issues to non-technical business users.