L1 IT Support Specialist — End-User Tech & Helpdesk

THE HACENS TALENT PTE. LTD.; Singapore; Presencial; SGD 36.000 - 48.000; Jornada completa

Descripción de la vacante

THE HACENS TALENT PTE. LTD. is seeking an entry-level IT Support professional to assist in daily IT operations, support end users, and coordinate with vendors for hardware repairs and services.

Responsibilities include onboarding/offboarding and ensuring security with patch management tools. The role requires at least 1 year of Level 1 IT Support experience, a diploma or diploma-equivalent in computer-related studies, and a team-oriented mindset.

Formación

• At least 1 year Level 1 IT Support with end-user experience.
• ITE or Diploma in computer-related field.
• Team player with initiative to resolve issues.

Responsabilidades

• Support IT projects and assist IT Specialist in daily IT operation tasks.
• Assist in the implementation and rollout of new IT-related projects across the organization.
• Coordinate with incumbent vendors for Zebra mobile computers, tablets and IT equipment repair and related services to ensure continuity and compatibility.
• Provide IT technical support to end users including PC hardware & software, Windows & Office, RF/PDA, Printers, Network, APs, Wireless LAN, CCTV, Google Suite, Email, mobile devices, WMS and other in-house applications.
• Update the helpdesk on daily incidents, unlock accounts, and update tickets on task completed activity.
• Maintain confidentiality and comply with IT policies.
• Maintain and operate patch management programs and manage remote computers using BeyondTrust for IT Support.
• Provide Web Help Desk and be the primary support for end user onboarding and offboarding.

Conocimientos

End user support

IT operations

Vendor coordination

Help desk

Patch management

Desktop support

Troubleshooting

Communication

Educación

ITE/ Diploma in Computer related

Herramientas

BeyondTrust

Google Suite

Windows

Printers

Descripción del empleo

THE HACENS TALENT PTE. LTD. is seeking an entry-level IT Support professional to assist in daily IT operations, support end users, and coordinate with vendors for hardware repairs and services.

Responsibilities include onboarding/offboarding and ensuring security with patch management tools. The role requires at least 1 year of Level 1 IT Support experience, a diploma or diploma-equivalent in computer-related studies, and a team-oriented mindset.