L1 Desktop Support Executive | Govt Sector | West | Contract

RMA Contracts Pte Ltd; Singapore; On-site; SGD 29,000 - 36,000; Full time

Benefits offered by this job

Yearly Bonus

18 Days Annual Leave

Job summary

RMA Contracts Pte Ltd is seeking an IT support specialist to handle Level 1 troubleshooting, data tracking for service standards, and coordination with partners for IT account management. The role includes provisioning and induction for new hires and supporting IT projects.

Office hours are Monday to Friday, 8:30am–6:00pm, at Hillview location. 2 months onboarding after interview and a contract up to January 2029.

Qualifications

• Diploma in IT/Computing/Engineering or ITE with relevant IT experience.

Responsibilities

• Level 1 IT troubleshooting.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work.
• Support IT projects e.g. coordination with stakeholders and employees, data progress tracking.
• Facilitate IT configuration changes and account access rights.
• Guide users on the policies, processes and responsibilities in management of IT devices and accounts.

Skills

IT support

Education

Diploma in IT/Computing/Engineering

ITE Certificate with IT experience

Job description

Applicants will have to wait 2 months before getting onboarded after successful interview. If you are currently on a contract that is ending in the next 1-3 months or more, now is a good time to apply.

• Location: Hillview


• Salary: $2,600 - $3,200


• Yearly Bonus


• 18 Days Annual Leave


• Contract up to Jan 2029


• Monday to Friday: 8.30am to 6.00pm

Job Description:

• Level 1 IT troubleshooting.


• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.


• Coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.


• Manage IT provisioning and IT induction on new hires first day of work.


• Support IT projects e.g. coordination with stakeholders and employees, data progress tracking.


• Facilitate IT configuration changes and account access rights.


• Guide users on the policies, processes and responsibilities in management of IT devices and accounts.

Skills & Experience Needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.By applying for this role, you consent toRMA Group’sPDPA and e2i’s PDPA.