IT Support Executive (Govt Sector / Onboarding in Mar / Apr 2027)

RMA CONTRACTS PTE. LTD.; Singapore; Presencial; SGD 29.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Yearly Bonus

18 Days Annual Leave

Descripción de la vacante

RMA CONTRACTS PTE. LTD. seeks an IT support professional to troubleshoot end-to-end and monitor service levels with both internal and outsourced partners.

You will manage data, assets, tokens, and user accounts, ensuring security policies are followed while supporting IT projects and onboarding new hires.

Formación

• Diploma in IT / Computing / Engineering or ITE Certificate with relevant IT experience.
• Good knowledge of IT and Microsoft Office software (e.g. Excel); ITIL foundation training is advantageous.

Responsabilidades

• Provide end-to-end IT troubleshooting support including service levels monitoring.
• Manage data and processes to meet quality service and customer satisfaction.
• Collate, analyse and maintain data records for dashboards, audits, governance.
• Manage IT assets: laptops storage, stocktakes, and centralised asset pool top-ups.
• Handle IT hardware tokens and cards: collection, destruction, distribution.
• Coordinate IT accounts: creation, updates, enable/disable, deletion per policies.
• Oversee IT provisioning and induction for new hires on first day.
• Assist rollout of IT projects with stakeholders and track progress.
• Educate users on policies and responsibilities for devices and accounts.

Conocimientos

IT knowledge

MS Office

Educación

Diploma in IT/Computing/Engineering or ITE Certificate

Herramientas

Microsoft Office

Descripción del empleo

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing / Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

Location: Hillview

Salary: $2,600 - $3,200

• Yearly Bonus
• 18 Days Annual Leave

Duration: Contract ended Jan 2029 (extendable depends on project)

Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups's PDPA and e2i's PDPA.