KYC Transformation Analyst — Process Optimization & Automation

JAC Recruitment Pte Ltd; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

JAC Recruitment Pte Ltd in Singapore is seeking a Business Analyst to oversee the KYC function and support transformation of related operational processes. The role focuses on enhancing efficiency through process optimization, automation, and continuous improvement.

The candidate will collaborate with project stakeholders, document current-state workflows, and design future-state processes to drive improvements across banking KYC operations.

Qualifications

• Bachelor's degree in Business, Finance, Banking, Information Systems, or related discipline.
• Minimum 3 years of experience in KYC operations within the banking industry.
• Minimum 3 years of experience in operational workflow improvement, business transformation, process optimization, or related banking projects.
• Strong knowledge of banking KYC processes, regulatory requirements, and operational controls.
• Proven analytical and problem-solving skills with the ability to assess and improve business processes.
• Strong documentation skills, including process mapping and workflow documentation.
• Excellent communication, stakeholder management, and negotiation skills, with the ability to work effectively with business users, IT teams, external vendors, and regional/headquarters stakeholders.

Responsibilities

• Collaborate with project stakeholders, including Project Managers, PMO team members, business users across branches, and external vendors, to ensure the successful delivery of project objectives.
• Analyze and document current-state (As-Is) KYC operational workflows and identify opportunities for improvement.
• Design and recommend future-state (To-Be) processes to enhance efficiency, streamline operations, and leverage automation solutions where appropriate.
• Work closely with automation and technology teams to support solution design, development, testing, implementation, and deployment activities.
• Facilitate communication among business, IT, vendor, and headquarters teams to address project-related queries, issues, and requirements effectively.
• Prepare and maintain process documentation, workflow diagrams, business requirements, and project-related materials.

Skills

KYC processes

Stakeholder management

Process optimization

Documentation

Analytical thinking

Education

Bachelor's degree in Business/Finance/Banking/IS

Job description

JAC Recruitment Pte Ltd in Singapore is seeking a Business Analyst to oversee the KYC function and support transformation of related operational processes. The role focuses on enhancing efficiency through process optimization, automation, and continuous improvement.

The candidate will collaborate with project stakeholders, document current-state workflows, and design future-state processes to drive improvements across banking KYC operations.