KY11 - Cluster Head [Enrichment Centre | 5 days | Travelling]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; Hybrid; SGD 78,000 - 100,000; Full time

Job summary

The Supreme HR Advisory PTE. LTD. is seeking a Cluster Enrichment Centre Manager to oversee the operational and business performance of multiple learning centres in Singapore.

This hands-on leadership role requires a strong background in education, tuition, and enrichment, with the ability to drive centre performance through collaboration with Centre Managers to enhance sales, enrolment, and customer experience while maintaining high standards across sites.

Qualifications

• Degree from a recognised university.
• Minimum 5 years of relevant experience within the tuition, enrichment, education industry.
• At least 3 years in a senior management or supervisory capacity, with experience overseeing multiple locations.
• Demonstrated experience managing Centre Managers or similar middle-management teams.
• Proven experience managing multi-site operations, manpower and operational costs.

Responsibilities

• Provide direction to CMs across multiple locations, ensuring each centre achieves its business and performance objectives.
• Monitor centre performance, including sales, enrolment, customer retention, operational efficiency and service standards, and implement improvement plans where required.
• Conduct regular site visits to assess operations, identify ground-level challenges and provide support to CMs.
• Ensure consistency in customer experience, service quality, operational procedures and SOP implementation across all locations.
• Review and improve operational processes to enhance efficiency, productivity and overall centre performance.
• Manage the performance and development of CMs and the operations team.
• Oversee manpower planning, staff deployment and operating expenses to ensure resources are utilised effectively.
• Work closely with senior management and internal departments on operational initiatives, process improvements and system implementation.
• Support business expansion initiatives, including new location openings, relocations and other operational projects.

Skills

Leadership

Operations management

Multi-site management

Customer experience

Sales & enrolment oversight

Manpower planning

Education

Degree from a recognised university

Job description

Cluster Enrichment Centre Manager
Working days: 5 days, include one weekend
Working hours : 44 hours a week

• HQ 9:30am-6:30pm; Center weekdays are 12:30pm to 9:30pm and weekends are 8:30am to 6:30pm

Working location:Primarily across outlets, with regular time at HQ for meetings and management work. (Travel islandwide, HQ at Sixth Avenue, Transport claimable between HQ - Centres - Centres)
Salary:$7000-$9000

Job Description

We are seeking an experienced Cluster Enrichment Centre Manager to oversee the operational and business performance of multiple learning centres in Singapore.

This is a hands‑on leadership position suited to an experienced operations professional with a strong background in education, tuition, enrichment. The successful candidate will work closely with Centre Managers (CMs) to drive business performance, strengthen operational standards, enhance customer experience and develop a high‑performing management team.

Key Responsibilities

• Provide direction to CMs across multiple locations, ensuring each centre achieves its business and performance objectives.
• Monitor centre performance, includingsales, enrolment, customer retention, operational efficiency and service standards, and implement improvement plans where required.
• Conduct regular site visits to assess operations, identify ground‑level challenges and provide support to CMs.
• Ensure consistency incustomer experience, service quality, operational procedures and SOP implementationacross all locations.
• Review and improve operational processes to enhance efficiency, productivity and overall centre performance.
• Manage the performance and development of CMs and the operations team.
• Oversee manpower planning, staff deployment and operating expenses to ensure resources are utilised effectively.
• Work closely with senior management and internal departments on operational initiatives, process improvements and system implementation.
• Support business expansion initiatives, including new location openings, relocations and other operational projects.

Requirements

• Degree from a recognised university.
• Minimum5 years of relevant experiencewithin the tuition, enrichment, education industry.
• At least3 years in a senior management or supervisory capacity, with experience overseeing multiple locations.
• Demonstrated experience managing Centre Managers or similar middle‑management teams.
• Proven experience managing multi‑site operations, manpower and operational costs.