KY11 - Cluster Head

the supreme hr advisory pte. ltd.; Singapore; Hybrid; SGD 78,000 - 100,000; Full time

Benefits offered by this job

Transport claimable between HQ andcent

Job summary

The supreme hr advisory pte. ltd. is seeking an experienced Cluster Enrichment Centre Manager to oversee the operations and performance of multiple learning centres across Singapore.

This hands‑on leadership role focuses on enhancing customer experience, driving enrolment and ensuring consistent standards. You will work closely with Centre Managers to build a high-performing team, manage multi-site operations and support expansion initiatives while maintaining cost controls and operational

Qualifications

• Degree from a recognised university.
• Minimum 5 years of relevant experience within the tuition, enrichment, education industry.
• At least 3 years in a senior management or supervisory capacity, with experience overseeing multiple locations.
• Demonstrated experience managing Centre Managers or similar middle-management teams.
• Proven experience managing multi-site operations, manpower and operational costs.

Responsibilities

• Provide direction to CMs across multiple locations, ensuring each centre achieves its business and performance objectives.
• Monitor centre performance, including sales, enrolment, customer retention, operational efficiency and service standards, and implement improvement plans where required.
• Conduct regular site visits to assess operations, identify ground-level challenges and provide support to CMs.
• Ensure consistency in customer experience, service quality, operational procedures and SOP implementation across all locations.
• Review and improve operational processes to enhance efficiency, productivity and overall centre performance.
• Manage the performance and development of CMs and the operations team.
• Oversee manpower planning, staff deployment and operating expenses to ensure resources are utilised effectively.
• Work closely with senior management and internal departments on operational initiatives, process improvements and system implementation.
• Support business expansion initiatives, including new location openings, relocations and other operational projects.

Skills

Leadership

Operations management

Education industry experience

Education

Bachelor's degree

Job description

Cluster Enrichment Centre Manager
Working days: 5 days, include one weekend
Working hours : 44 hours a week

• HQ 9:30am-6:30pm; Center weekdays are 12:30pm to 9:30pm and weekends are 8:30am to 6:30pm

Working location:Primarily across outlets, with regular time at HQ for meetings and management work. (Travel islandwide, HQ at Sixth Avenue, Transport claimable between HQ - Centres - Centres)
Salary:$7000-$9000

Job Description

We are seeking an experienced Cluster Enrichment Centre Manager to oversee the operational and business performance of multiple learning centres in Singapore.

This is a hands‑on leadership position suited to an experienced operations professional with a strong background in education, tuition, enrichment. The successful candidate will work closely with Centre Managers (CMs) to drive business performance, strengthen operational standards, enhance customer experience and develop a high‑performing management team.

Key Responsibilities

• Provide direction to CMs across multiple locations, ensuring each centre achieves its business and performance objectives.
• Monitor centre performance, includingsales, enrolment, customer retention, operational efficiency and service standards, and implement improvement plans where required.
• Conduct regular site visits to assess operations, identify ground‑level challenges and provide support to CMs.
• Ensure consistency incustomer experience, service quality, operational procedures and SOP implementationacross all locations.
• Review and improve operational processes to enhance efficiency, productivity and overall centre performance.
• Manage the performance and development of CMs and the operations team.
• Oversee manpower planning, staff deployment and operating expenses to ensure resources are utilised effectively.
• Work closely with senior management and internal departments on operational initiatives, process improvements and system implementation.
• Support business expansion initiatives, including new location openings, relocations and other operational projects.

Requirements

• Degree from a recognised university.
• Minimum5 years of relevant experiencewithin the tuition, enrichment, education industry.
• At least3 years in a senior management or supervisory capacity, with experience overseeing multiple locations.
• Demonstrated experience managing Centre Managers or similar middle‑management teams.
• Proven experience managing multi‑site operations, manpower and operational costs.