Knowledge Management & Records Lead

Communicable Diseases Agency; Singapore; Vor Ort; SGD 90.000 - 150.000; Vollzeit

Zusammenfassung

The Communicable Diseases Agency (CDA), a statutory board under Singapore's MOH established in 2025, seeks a Senior Manager/Manager for Knowledge Management. You will build a strong KM culture, oversee registry and mailroom operations, and drive digital solutions across records management and communications.

You will collaborate with stakeholders across divisions to implement KM and repository systems, explore AI-driven improvements, and ensure compliance with IM4L standards in a fast-paced,

Qualifikationen

• At least 2 years of Knowledge Management experience.
• Experience implementing Knowledge Management systems (including change management) e.g. electronic records management systems and email management systems, intranet portals, information dissemination systems.
• Strong change management experience with proven ability to foster knowledge cultures and work with Knowledge Champions across divisions, including experience in cross-functional or cross-agency digital transformation initiatives.
• Technology savvy with experience in knowledge repositories, collaboration platforms, and AI-powered KM tools for digital transformation initiatives.
• Familiarity with Government Instruction Manual on Management of Public Records and government records management standards (IM4L compliance).
• Independent and self-driven with ability to multi-task in fast-paced, dynamic environments and perform under pressure.
• Excellent stakeholder engagement and communication skills with strong team player abilities to co-create solutions, facilitate awareness campaigns, and work collaboratively across divisions.

Aufgaben

• Knowledge Management: Support the development and implementation of KM frameworks and processes for effective knowledge capture, sharing, and retention across the organisation and execute Knowledge Management initiatives that align with organisational strategic objectives.
• Knowledge Management: Foster a strong knowledge culture across CDA, working with divisional Knowledge Management Champions to improve Knowledge Management and Registry practices, adoption and capabilities.
• Knowledge Management: Design and maintain knowledge repositories and collaboration platforms to improve information accessibility.
• Knowledge Management: Support change management efforts by engaging stakeholders and promoting KM culture through awareness activities and communication campaigns.
• Knowledge Management: Oversee the management and maintenance of CDA's intranet portal, ensuring content is current, relevant, and accessible to staff.
• Knowledge Management: Drive innovation initiatives, including exploring AI applications and digital solutions to address operational challenges in knowledge and records management.
• Records Management and Mailroom Management: Oversee CDA's Registry and mailroom operations, including driving continuous improvement of digital solutions to automate processes where possible.
• Records Management and Mailroom Management: Implement and maintain frameworks and processes for the retention, preservation, and declassification of CDA records, working closely with NAS on record management requirements.
• Records Management and Mailroom Management: Manage the dissemination of circulars and official communications across CDA to ensure timely and accurate information flow, including co-ordinating with CDA divisions to ensure proper circulation of policy updates, announcements, and operational guidance.
• Records Management and Mailroom Management: Establish and maintain the Electronic Records Management System (ERMS) and Email Management System (EMS) for CDA, including system configuration, user management, and ensuring compliance with government records management standards.
• Records Management and Mailroom Management: Support the annual audit of CDA's compliance with IM4L by the National Archives of Singapore (NAS).

Kenntnisse

Knowledge Management

Change management

Stakeholder engagement

AI in KM

Intranet portals

Digital transformation

Public records compliance

Tools

ERMS

EMS

Jobbeschreibung

The Communicable Diseases Agency (CDA), a statutory board under Singapore's MOH established in 2025, seeks a Senior Manager/Manager for Knowledge Management. You will build a strong KM culture, oversee registry and mailroom operations, and drive digital solutions across records management and communications.

You will collaborate with stakeholders across divisions to implement KM and repository systems, explore AI-driven improvements, and ensure compliance with IM4L standards in a fast-paced,