Key User Sales and Support Manager

Bosch ASEAN; Singapore; Híbrido; SGD 13.000 - 20.000; Jornada completa

Descripción de la vacante

Bosch ASEAN invites an enthusiastic Key Account Sales & User Training Intern to gain hands-on experience in B2B sales, account management, and customer enablement. The role blends sales fundamentals, account support, and user training to empower customers through education.

You will support the full sales cycle for key accounts, deliver product demonstrations, and help drive user adoption. Training sessions may be onsite, virtual, or hybrid, with collaboration across Marketing and Product

Formación

• Bachelor's degree or equivalent
• Foundational knowledge or interest in B2B sales, account management, or customer success
• Enthusiasm for delivering customer training and product education
• Strong presentation and communication abilities across diverse audiences
• Familiarity with CRM tools or willingness to learn them
• Proficiency with productivity platforms (Microsoft 365 or Google Workspace)
• Analytical, communication, and relationship-building skills

Responsabilidades

• Sales & Account Support: assist end-to-end sales activities for key accounts and maintain pipeline.
• Support the full sales cycle: lead research, discovery calls, proposals, and closing.
• Deliver product demos and communicate value propositions to customers.
• Contribute to strategic account planning and identify growth opportunities.
• Assist with upsell, cross-sell, and renewal activities.
• Collaborate with Marketing and Product to gather customer feedback and stay updated on features.
• User Training & Enablement: conduct needs assessments and deliver training onsite, virtual, or hybrid.
• Create and maintain training materials like user guides and tutorials.
• Track training effectiveness using feedback and usage analytics.
• Work with Customer Success to ensure smooth onboarding and adoption.
• CRM Management: maintain records of sales activities and training engagements.
• Create/update leads, opportunities, contacts, and accounts; monitor pipeline progression.
• Record training attendance, feedback, and follow-up actions in CRM.
• Generate reports on sales activities and training impact.

Conocimientos

B2B sales

Account management

Customer enablement

Presentation skills

Communication

Educación

Bachelor's degree in Business/Marketing/Communications

Herramientas

CRM software

Descripción del empleo

Role Overview

We are seeking an enthusiastic Key Account Sales & User Training Intern who will gain hands-on experience in B2B sales, account management, and customer enablement. This hybrid internship blends sales fundamentals, account support, and user training, making it ideal for someone eager to learn how to communicate value and empower customers through education. You'll work alongside experienced professionals to support the full sales cycle for key accounts and help deliver training that drives user adoption and customer success.

What You Will Do (Key Responsibilities)

• Sales & Account Support (60-70%)
• Support the full sales cycle for assigned key accounts - lead research, discovery calls, proposal preparation, and closing activities.
• Build and maintain the sales pipeline by tracking leads, updating CRM records, and supporting forecasting efforts.
• Deliver product demonstrations and presentations to customers, learning to communicate value propositions effectively.
• Contribute to strategic account planning by mapping stakeholders and identifying growth opportunities.
• Support upsell, cross-sell, and renewal activities by researching customer needs and account potential.
• Collaborate with Marketing and Product teams to gather customer feedback and stay informed on feature updates.
• User Training & Enablement (30-40%)
• Conduct training needs assessments to identify knowledge gaps across different user groups.
• Deliver training sessions (onsite, virtual, or hybrid), including onboarding, refresher classes, and workshops.
• Develop and maintain training materials such as user guides, quick reference sheets, videos, and FAQs.
• Track training effectiveness through assessments, feedback collection, and usage analytics.
• Work with Customer Success and Support teams to ensure smooth onboarding and user adoption.
• CRM Management & Documentation
• Maintain accurate records of sales activities, customer interactions, and training engagements in the CRM system.
• Create and update leads, opportunities, contacts, and account information following company standards.
• Monitor pipeline progression and track opportunities for sales forecasts.
• Record training session details - attendance, feedback, and follow-up actions in the CRM.
• Generate reports on sales activities, training impact, and user adoption metrics to support data-driven decision-making.

Your profile

What We're Looking For (Qualifications & Skills)

• Bachelor's degree in Business, Marketing, Education, Communications, or related field (or equivalent experience).
• Foundational knowledge or interest in B2B sales, account management, or customer success - prior internship or project experience is a plus.
• Enthusiasm for delivering customer training, product education, or user enablement; we'll help you develop these skills.
• Strong presentation and communication abilities, with comfort engaging diverse audiences from executives to frontline users.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot, Dynamics) or willingness to quickly learn them.
• Proficiency with productivity platforms (Microsoft 365 or Google Workspace).
• Excellent analytical, communication, and relationship-building skills.

Core Competencies You’ll Develop

• Value selling and customer communication
• Customer-centric problem-solving
• Training facilitation and instructional design
• Stakeholder engagement and relationship management
• Data-driven analysis and reporting
• Organization, multitasking, and time management
• Adaptability and resilience in dynamic environments

Nice to Have

• Industry-specific knowledge or interest in Power Tools or related sectors
• Exposure to LMS or e-learning content development tools
• Familiarity with sales methodologies (e.g., MEDDICC, Challenger, SPICED)
• Interest in adult learning principles or training certifications
• Multilingual abilities, depending on market needs