junior support engineer

Remora Networks Solutions Pte Ltd; Singapore; On-site; SGD 28,000 - 42,000; Full time

Benefits offered by this job

Training provided

Career growth

Job summary

Remora Networks Solutions Pte Ltd in Singapore is seeking an IT Support professional to join our services team. You will provide technical assistance to end-users, troubleshoot hardware, software, and network issues, and deliver timely resolutions to keep business systems running smoothly.

The role covers system maintenance, software updates, deployment support, and thorough documentation. You will also train users, create guides, and collaborate with senior staff to tackle more complex

Qualifications

• ITE/Diploma in Computer Science or related field.
• Experience with Windows, macOS, Linux environments.
• Familiarity with help desk ticketing systems.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Troubleshoot and resolve hardware, software, and network issues.
• Provide remote and on-site support to end-users.
• Perform routine software updates and system checks.
• Assist in deployment and configuration of hardware and software.
• Document issues, resolutions and procedures for future reference.
• Maintain accurate records of IT assets and software licenses.
• Train and guide end-users in IT systems and applications.

Skills

Technical support

System maintenance

Troubleshooting

Documentation

User training

Education

ITE/Diploma in Computer Science/IT

Tools

Help desk software

Ticketing systems

Job description

Job Description & Requirements

• - Technical Support:
• - Troubleshoot and resolve technical issues related to hardware, software, and network systems
• - Provide remote and on-site support to end-users, addressing their technical concerns and resolving issues efficiently
• - System Maintenance:
• - Perform routine maintenance tasks, such as software updates, patches, and system checks
• - Assist in the deployment and configuration of new hardware and software
• - Problem-Solving:
• - Identify and diagnose technical problems, providing timely and effective solutions
• - Collaborate with senior IT staff to resolve complex technical issues
• - Documentation:
• - Document technical issues, resolutions, and procedures for future reference
• - Maintain accurate records of IT assets, software licenses, and system configurations
• - User Support:
• - Provide training and guidance to end-users on the use of IT systems and applications
• - Develop and maintain user documentation and guides

Requirements and Skills:

• - Education: ITE/Diploma in Computer Science, Information Technology, or a related field
• - Technical Skills:
• - Strong understanding of computer systems, networks, and operating systems (Windows, macOS, Linux)
• - Experience with help desk software and ticketing systems
• - Soft Skills:
• - Excellent communication and interpersonal skills
• - Strong problem-solving and analytical skills
• - Ability to work in a fast-paced environment and prioritize tasks effectively
• - Good time management and organizational skills
• - Certifications:
• - CompTIA A+, Network+, or similar certifications are a plus

Career Path:

• - Growth Opportunities: upgrading skill and specialize in specific areas (e.g., cybersecurity, cloud computing), or move into IT project management
• - Professional Development: Opportunities for ongoing training in emerging technologies and IT service management best practices
• - Training will be provided