Junior Sommelier / Sommelier

COMO EPICUREAN; Singapore; On-site; SGD 28,000 - 44,000; Full time

Job summary

COMO EPICUREAN in Singapore is seeking a personable Wine Service Associate to deliver outstanding guest experiences. You will recommend wines, oversee serving and storage, and train staff on wine selection, glassware, and temperature standards.

You bring strong wine knowledge, excellent interpersonal skills, and the ability to work a fast-paced environment, including weekends, nights, and holidays. Proficiency with restaurant software and effective communication are essential.

Qualifications

• WSET Level 2 or higher preferred.
• Must read, speak, understand English.
• Must be reachable by email and communicate by phone.
• Communicates information effectively and efficiently.
• Excellent organizational skills and attention to detail.
• Positive, results-oriented, team-player mentality.
• Able to work weekends, nights, and holidays.
• Familiarity with restaurant management software (POS, reservations, inventory).
• Excellent interpersonal and customer service skills.
• Excellent communication with management and teammates.

Responsibilities

• Provides exceptional service to every customer.
• Recommends wines to customers based on price, taste, and food pairing.
• Oversees wine service and stores, trains staff on wine selection.
• Ensures wines are served in correct glassware and at proper temperature.
• Maintains knowledge of wine laws, appellations, and grape varieties.
• Accurately takes and enters orders; coordinates with servers and management.
• Uses POS and restaurant tech to account for all sales.
• Maintains service tools and supports inventory and cellar tasks.
• Delivers professional service in a fast-paced environment.
• Collaborates with team; trains new employees as assigned.

Skills

Exceptional service

Wine knowledge

Interpersonal skills

Communication

Organizational skills

Team player

Attention to detail

Flexible schedule

Customer service

POS systems

Education

WSET Level 2 or higher preferred

Tools

POS systems

Reservations management

Inventory management

Microsoft Office

Google Workspace

Job description

Job duties and responsibilities include, but are not limited to the following:

• Provides exceptional service to every customer.
• Recommends wines to customers based on price, personal taste, and food selection.
• Oversees the serving and storage of wine and trains service team members on the wine selection.
• Ensures wines are served in the correct glassware and at the proper temperature.
• Demonstrates a friendly personality, strong knowledge of wine and spirits, and great interpersonal skills.
• Possesses a strong understanding of regional wine laws, appellations, grape varieties, harvest times, elevation, climate, soil, and fermentation processes.
• Has full knowledge of wine and food menu items, enabling effective salesmanship that enhances both the business and customer experience.
• Accurately takes and enters orders and communicates flow with servers, bartenders, and management.
• Effectively uses point of sale systems and other restaurant technology to account for all sales.
• Grills steak cuts to specification with elegance and finesse.
• Handles customer complaints or issues with a positive attitude, notifying management whenever necessary.
• Adheres to high standards of cleanliness, pre-bussing tables when possible.
• Maintains all service tools including decanters, wine keys, and more.
• Reports to each scheduled shift on time, in uniform, and ready to work.
• Responsible for training new employees as assigned.
• Assists other stations or areas of the restaurant when requested by management.

Administrative Duties:

• Inspects all incoming orders and invoices for accuracy. Ensures no product is damaged or shipped incorrectly.
• Stocks and organizes all wine inventory.
• Updates wine list under the supervision of the Wine Manager.
• Assists with inventory, cellar maintenance, and other organizational and administrative tasks as directed by the Wine Manager.

Qualifications:

• WSET Level 2 or higher preferred.
• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently.
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required)
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
• Ability to execute steps of service in adherence with company policy.
• Excellent interpersonal and customer service skills.
• Excellent communication with management and teammates.