Junior Customer Relations Specialist

NKH CONSTRUCTION EQUIPMENT PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

NKH Construction Equipment Pte. Ltd.

in Singapore is seeking an Assistant Customer Relations Officer to handle customer inquiries via phone, email, or in person, and to provide accurate information on products and services. You will maintain and update customer records, assist with reports and administrative tasks, follow up on requests, and coordinate with internal departments to ensure timely resolutions, contributing to high customer satisfaction.

Responsibilities

• Assist in handling customer enquiries via phone, email, or in person in a professional and courteous manner.
• Provide accurate information regarding company products, services, or procedures.
• Receive and record customer complaints or feedback.
• Assist in resolving issues promptly and escalate complex matters to the Customer Relation Officer or management when necessary.
• Maintain and update customer information, records, and databases accurately.
• Ensure proper documentation of customer interactions.
• Assist in preparing reports, correspondence, and other administrative documents related to customer service activities.
• Support daily office operations related to customer relations.
• Follow up with customers regarding enquiries, requests, or complaints to ensure satisfactory resolution.
• Coordinate with internal departments to ensure customer needs are addressed efficiently.
• Support initiatives to improve customer service standards and enhance customer satisfaction.
• Maintain positive relationships with customers through professional communication.
• Perform other duties as assigned by the Customer Relation Officer or Management from time to time.

Job description

NKH Construction Equipment Pte. Ltd.

in Singapore is seeking an Assistant Customer Relations Officer to handle customer inquiries via phone, email, or in person, and to provide accurate information on products and services. You will maintain and update customer records, assist with reports and administrative tasks, follow up on requests, and coordinate with internal departments to ensure timely resolutions, contributing to high customer satisfaction.