JSM Automation & Integration DevSecOps Engineer
KOPI RECRUIT PTE. LTD.
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Job summary
KOPI RECRUIT PTE. LTD. is seeking an experienced Jira Service Management engineer to lead the implementation and modernization of an ITSM platform on SHIP-HAT JSM in GovTech.
The role focuses on JSM engineering, ITSM workflow automation, and integrations with Jira, Confluence, GitLab and other enterprise platforms. You will design target-state ITSM, configure service projects, automation, and data migration from the Data Center, while coordinating with stakeholders and ensuring a smooth cutover
Qualifications
- Must have hands-on JSM implementation experience.
- Strong JSM configuration skills: workflows, forms, automation, SLAs, portals.
- Practical ITIL/process understanding: incident, request, problem, changes.
- Experience building automation and integrations via REST APIs/webhooks.
- Experience integrating JSM with Jira/Confluence and other enterprise tools.
Responsibilities
- Assess existing JSM, design target-state on SHIP-HAT JSM.
- Configure service projects, portals, request forms, workflows, queues, SLAs, permissions and notifications.
- Implement and improve incident, service request, problem, change and knowledge-management workflows.
- Develop automation for routing, approvals, escalation, incident handling and fulfillment.
- Design/build integrations using REST APIs, webhooks, scripting; connect with Jira/Confluence/GitLab.
- Plan/migrate configurations and data from JSM Data Center; mapping, testing, cutover.
- Support UAT, documentation, handover and post-go-live stabilization.
Skills
Tools
Job description
KOPI RECRUIT PTE. LTD. is seeking an experienced Jira Service Management engineer to lead the implementation and modernization of an ITSM platform on SHIP-HAT JSM in GovTech.
The role focuses on JSM engineering, ITSM workflow automation, and integrations with Jira, Confluence, GitLab and other enterprise platforms. You will design target-state ITSM, configure service projects, automation, and data migration from the Data Center, while coordinating with stakeholders and ensuring a smooth cutover
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
