Jira Service Management Engineer — ITSM Automation & Integrations

JOBSTER PRIVATE LTD.; Singapore; In loco; SGD 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

JOBSTER PRIVATE LTD. seeks an experienced Jira Service Management engineer to implement and modernise an ITSM platform on SHIP-HAT JSM, including migration from on-prem JSM Data Center.

The role focuses on JSM engineering, ITSM workflow automation, and integrations with SHIP-HAT Jira, Confluence and GitLab to link service operations with software delivery. You will assess, design and implement target-state ITSM, configure service projects, portals and workflows, and develop automation.

Competenze

• Hands-on delivery of at least one Jira Service Management implementation.
• Strong JSM configuration skills including workflows, request types, forms, automation, SLAs.
• Practical understanding of ITSM processes: incident, service request, problem, change.
• Experience integrating JSM or similar enterprise workflow platforms with other systems.
• Experience building automation and system integrations using REST APIs, webhooks and scripting.

Mansioni

• Assess the existing JSM environment and design a modern target-state ITSM solution on SHIP-HAT JSM.
• Configure JSM service projects, portals, request forms, workflows, queues, SLAs, permissions, approvals and notifications.
• Implement and improve incident, service request, problem, change and knowledge-management workflows.
• Develop automation for ticket routing, approvals, escalation, incident handling and service fulfilment.
• Design, build and troubleshoot integrations using REST APIs, webhooks, scripting and connectors.
• Plan and support migration of configurations and data from JSM Data Center, including mapping, testing, cutover.

Conoscenze

Jira Service Management

JSM configuration

ITSM processes

REST APIs

Webhooks

Scripting

GitLab

Strumenti

Jira

Confluence

GitLab

Descrizione del lavoro

JOBSTER PRIVATE LTD. seeks an experienced Jira Service Management engineer to implement and modernise an ITSM platform on SHIP-HAT JSM, including migration from on-prem JSM Data Center.

The role focuses on JSM engineering, ITSM workflow automation, and integrations with SHIP-HAT Jira, Confluence and GitLab to link service operations with software delivery. You will assess, design and implement target-state ITSM, configure service projects, portals and workflows, and develop automation.