DevSecOps Engineer - 1728

JOBSTER PRIVATE LTD.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

JOBSTER PRIVATE LTD. seeks an experienced Jira Service Management engineer to implement and modernise an ITSM platform on SHIP-HAT JSM, including migration from on-prem JSM Data Center.

The role focuses on JSM engineering, ITSM workflow automation, and integrations with SHIP-HAT Jira, Confluence and GitLab to link service operations with software delivery. You will assess, design and implement target-state ITSM, configure service projects, portals and workflows, and develop automation.

Qualifications

• Hands-on delivery of at least one Jira Service Management implementation.
• Strong JSM configuration skills including workflows, request types, forms, automation, SLAs.
• Practical understanding of ITSM processes: incident, service request, problem, change.
• Experience integrating JSM or similar enterprise workflow platforms with other systems.
• Experience building automation and system integrations using REST APIs, webhooks and scripting.

Responsibilities

• Assess the existing JSM environment and design a modern target-state ITSM solution on SHIP-HAT JSM.
• Configure JSM service projects, portals, request forms, workflows, queues, SLAs, permissions, approvals and notifications.
• Implement and improve incident, service request, problem, change and knowledge-management workflows.
• Develop automation for ticket routing, approvals, escalation, incident handling and service fulfilment.
• Design, build and troubleshoot integrations using REST APIs, webhooks, scripting and connectors.
• Plan and support migration of configurations and data from JSM Data Center, including mapping, testing, cutover.

Skills

Jira Service Management

JSM configuration

ITSM processes

REST APIs

Webhooks

Scripting

GitLab

Tools

Jira

Confluence

GitLab

Job description

Role Overview

We are seeking an experienced, hands-on Jira Service Management (JSM) engineer to implement and modernise an IT Service Management platform on GovTech SHIP-HAT JSM, including migration from the existing on-premise JSM Data Center environment.

This is not a like-for-like migration or a generic DevOps infrastructure role. The focus is on JSM engineering, ITSM workflow automation, and integrations with SHIP-HAT Jira, Confluence, GitLab and other enterprise platforms to connect service operations with software delivery.

Key Responsibilities

• Assess the existing JSM environment and design a simplified, modern target-state ITSM solution on SHIP-HAT JSM.
• Configure JSM service projects, portals, request forms, workflows, queues, SLAs, permissions, approvals and notifications.
• Implement and improve incident, service request, problem, change and knowledge-management workflows.
• Develop automation for ticket routing, approvals, escalation, incident handling and service fulfilment.
• Design, build and troubleshoot integrations using REST APIs, webhooks, scripting and supported connectors.
• Integrate JSM with Jira, Confluence and GitLab/DevOps tools, using approved interfaces, to improve traceability across incidents, changes, releases and engineering work.
• Plan and support migration of agreed configurations and data from JSM Data Center, including mapping, testing, validation and cutover.
• Support user acceptance testing, technical documentation, operational handover and post-go-live stabilisation.

Required Experience and Skills

• Proven hands-on delivery of at least one Jira Service Management implementation; experience using Jira only for issue tracking is insufficient.
• Strong JSM configuration skills covering workflows, request types, forms, automation rules, SLAs, permissions and service portals.
• Practical understanding of ITSM processes, particularly incident, service request, problem and change management.
• Experience building automation and system integrations using REST APIs, webhooks and scripting.
• Experience integrating JSM or comparable enterprise workflow platforms with other systems.
• Working knowledge of GitLab or similar DevOps tools, CI/CD concepts, and release/change-management integration.
• Experience with Atlassian Jira and Confluence; able to work across IT operations and software engineering teams.
• Able to own a technical workstream independently, troubleshoot issues and communicate with stakeholders.

Preferred Experience

• Jira/JSM Server or Data Center-to-cloud migration, including configuration and data migration.
• JSM Assets/CMDB, service catalogue design and knowledge-management integration.
• Automation linking GitLab pipelines or deployments to ITSM change and incident processes.
• ITIL certification or experience in a highly governed enterprise/public-sector environment.
• AIOps or AI-enabled ITSM, such as incident summarisation, ticket classification, knowledge recommendations or intelligent routing