Senior JSM Automation & Integration Engineer
FPT Asia Pacific Pte Ltd
A complete application in a minute
Tailored resume and cover letter, ready to send.
Job summary
FPT Asia Pacific Pte Ltd is seeking an experienced Jira Service Management Automation & Integration Engineer to implement and modernise an ITSM platform on GovTech SHIP-HAT. You will migrate from an on-prem JSM Data Center, automate ITSM workflows, and integrate service management with enterprise DevOps tools.
The role requires hands-on JSM implementation, strong automation capabilities, and expertise in integrating ITSM with software delivery tools across IT operations and software
Qualifications
- Proven hands-on experience implementing at least one Jira Service Management (JSM) solution.
- Strong knowledge of JSM configuration, including workflows, request types, forms, automation rules, SLAs, permissions, and service portals.
- Solid understanding of ITSM processes, including incident, service request, problem, and change management.
- Experience developing workflow automation and system integrations using REST APIs, webhooks, and scripting.
- Experience integrating JSM or similar enterprise workflow platforms with external systems.
- Working knowledge of GitLab or equivalent DevOps tools, CI/CD concepts, and release/change management processes.
- Experience working with Atlassian Jira and Confluence.
- Ability to collaborate effectively with IT operations, software engineering teams, and business stakeholders.
- Strong troubleshooting, problem-solving, and communication skills.
- Ability to independently manage technical workstreams and deliver solutions.
Responsibilities
- Assess the existing JSM environment and design a modernised ITSM solution on SHIP-HAT JSM.
- Configure JSM service projects, portals, request forms, workflows, queues, SLAs, permissions, approvals, and notifications.
- Implement and enhance incident, service request, problem, change, and knowledge management workflows.
- Develop automation for ticket routing, approvals, escalations, incident handling, and service fulfilment.
- Design, develop, and troubleshoot integrations using REST APIs, webhooks, scripting, and supported connectors.
- Integrate JSM with Jira, Confluence, GitLab, and other DevOps tools to improve traceability across incidents, changes, releases, and engineering activities.
- Plan and execute migration activities from JSM Data Center, including configuration and data mapping, testing, validation, and cutover.
- Support user acceptance testing (UAT), technical documentation, operational handover, and post-implementation stabilisation.
Skills
Tools
Job description
FPT Asia Pacific Pte Ltd is seeking an experienced Jira Service Management Automation & Integration Engineer to implement and modernise an ITSM platform on GovTech SHIP-HAT. You will migrate from an on-prem JSM Data Center, automate ITSM workflows, and integrate service management with enterprise DevOps tools.
The role requires hands-on JSM implementation, strong automation capabilities, and expertise in integrating ITSM with software delivery tools across IT operations and software
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
