JSM ITSM Engineer - Automation & Integrations

Activate Interactive Pte Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Medical coverage

Flexi benefits

Wellness programs

Career development

Job summary

Activate Interactive Pte Ltd is hiring a DevSecOps Engineer to lead JSM-based IT service management on GovTech SHIP-HAT. You will implement, configure and modernise JSM, build automation, and connect Jira, Confluence and GitLab tools to streamline incidents, changes and releases.

The role focuses on ITIL-aligned processes in a regulated environment, with a one-year fixed-term engagement in Singapore. Expect hands-on delivery and strong collaboration with operations and engineering teams.

Qualifications

• Proven hands-on delivery of at least one Jira Service Management implementation.
• Strong JSM configuration skills covering workflows, forms, automation, SLAs, permissions.
• Practical understanding of ITSM processes: incident, service request, problem, change.
• Experience building automation and integrations using REST APIs and scripting.
• Experience integrating JSM with Jira, Confluence and GitLab/DevOps tools.
• Knowledge of GitLab CI/CD and release/change‑management integration.
• ITIL certification or experience in governed environments.
• AIOps or AI-enabled ITSM capabilities are a plus.

Responsibilities

• Implement and modernise JSM on GovTech SHIP-HAT JSM, including migration.
• Design target-state ITSM solution and configure service projects, portals, forms, workflows.
• Develop and improve incident, service request, problem, change and knowledge workflows.
• Create automation for routing, approvals, escalation, incident handling and fulfilment.
• Design integrations using REST APIs, webhooks, scripting and connectors.
• Integrate JSM with Jira, Confluence and GitLab/DevOps tools for traceability.
• Plan migration of configurations and data from JSM Data Center; validate and cutover.
• Support UAT, documentation, handover and post‑go‑live stabilisation.

Skills

JSM configuration

ITSM workflows

Automation scripting

REST APIs

Jira & Confluence

DevOps practices

Tools

Jira

Confluence

GitLab CI/CD

SHIP-HAT JSM

JSM Data Center migration

Job description

Activate Interactive Pte Ltd is hiring a DevSecOps Engineer to lead JSM-based IT service management on GovTech SHIP-HAT. You will implement, configure and modernise JSM, build automation, and connect Jira, Confluence and GitLab tools to streamline incidents, changes and releases.

The role focuses on ITIL-aligned processes in a regulated environment, with a one-year fixed-term engagement in Singapore. Expect hands-on delivery and strong collaboration with operations and engineering teams.