Jewellery Design & Customer Experience Specialist

BRIGHT VISION CAREER CONSULTANT; Singapore; On-site; SGD 39,000 - 73,000; Full time

Job description

• determines the objectives and constraints of the design brief by consulting with clients and stakeholders
• undertakes product research and analyses functional, commercial, cultural and aesthetic requirements
• formulates design concepts for jewellery
• prepares sketches, diagrams, illustrations, plans, samples and models to communicate design concepts
• negotiates design solutions with clients, management, sales and manufacturing staff
• selects, specifies and recommends functional and aesthetic materials, production methods and finishes for manufacture
• details and documents the selected design for production
• prepares and commissions prototypes and samples
• supervises the preparation of patterns, programmes and tooling, and the manufacture process.
• cleaning jewellery before distribution using chemicals and polishing wheels
• discussing a client's order and formulating original ideas
• soldering and fabrication
• assessing costs of production to determine margins
• chasing, which entails making raised patterns on the metal surface
• electro-plating
• welding and engraving
• photographing the jewellery for the website or portfolio

Customer Service Excellence: Ensure that all customers receive an exceptional shopping experience and provide personalised service. Resolve customer complaints and inquiries promptly, ensuring complete customer satisfaction. Maintain a strong knowledge of the company's product offerings, industry trends, and competitor analysis. Train and guide the sales team on delivering excellent customer service and building long-term customer relationships.