Jewellery Artisan & Customer Experience Executive

Together Diamonds; Singapore; On-site; SGD 29,000 - 31,000; Full time

Benefits offered by this job

Hands-on training

Small-team environment

Growth opportunities

Job summary

Apart.sg and Together Diamonds in Singapore are seeking a Jewellery Artisan & Customer Experience Executive. You will handcraft personalised keepsake jewellery, handle sentimental materials with care, and support showroom visitors with warmth and product knowledge.

No prior jewellery-making experience is required as full hands‑on training will be provided. You will also help manage workshop operations, assist with order fulfilment and contribute to product development in a small, collaborative

Qualifications

• Enjoy crafting and working with your hands.
• Meticulous, patient and detail‑oriented.
• Responsible with sentimental materials like ashes, hair, fur and breast milk.
• Proactive, resourceful and able to work independently.
• Willing to learn, adapt and contribute beyond fixed scope.
• Friendly, empathetic and comfortable communicating with customers.
• Able to follow SOPs while exercising good judgement.
• Comfortable in a small team with overlapping responsibilities.
• Experience in jewellery making or resin crafting is advantageous but not essential.

Responsibilities

• Handcraft personalised keepsake jewellery using resin and precious metals.
• Carefully handle sentimental materials including ashes, hair, fur and breast milk.
• Follow SOPs, quality control procedures and order timelines.
• Maintain high standards of precision, cleanliness and workmanship.
• Prepare, pack and fulfil customer orders.
• Maintain a clean, organised workshop.
• Conduct regular stocktaking and monitor inventory levels.
• Manage production materials, tools, equipment and packaging supplies.
• Assist with showroom consultations and walk‑in customers.
• Explain products, materials, processes and customization options confidently.

Skills

Crafting by hand

Attention to detail

Customer communication

Independent work

Willing to learn

Team collaboration

SOP adherence

Sentimental material handling

Stock management

Showroom support

Job description

About the role

This is a Jewellery Artisan & Customer Experience Executive role at Apart.sg and Together Diamonds, Singapore-based jewellery brands specialising in meaningful, personalised keepsakes. You will handcraft personalised keepsake jewellery, manage workshop operations, contribute to research and development, support customer experience, and assist with general team operations. No prior jewellery-making or crafting experience is required — full hands‑on training will be provided.

Key responsibilities

• Handcraft personalised keepsake jewellery using resin, precious metals and other specialised materials.

• Carefully handle customers' sentimental materials, including ashes, hair, fur and breast milk.

• Follow established production SOPs, quality‑control procedures and order timelines.

• Maintain high standards of precision, cleanliness and workmanship.

• Prepare, pack and fulfil customer orders.

• Maintain a clean, organised and efficient workshop.

• Conduct regular stocktaking and monitor inventory levels.

• Manage production materials, tools, equipment and packaging supplies.

• Assist with showroom consultations and walk‑in customers.

• Explain products, materials, processes and customisation options confidently.

About you

• Someone who genuinely enjoys crafting and working with their hands.

• Meticulous, patient and attentive to small details.

• Responsible and comfortable handling irreplaceable sentimental materials.

• Proactive, resourceful and able to work independently.

• Willing to learn, adapt and contribute beyond a fixed job scope.

• Friendly, empathetic and comfortable communicating with customers.

• Able to follow SOPs while exercising good judgement.

• Comfortable working in a small team where responsibilities overlap.

• Experience in jewellery making, resin crafting, handicrafts, design or other hands‑on creative work is advantageous, but not essential.

About us

Apart.sg and Together Diamonds are Singapore-based jewellery brands specialising in meaningful, personalised keepsakes. At Apart.sg, we handcraft jewellery incorporating sentimental materials such as ashes, fur, hair and breast milk. At Together Diamonds, we create real diamonds from the hair or ashes of loved ones and pets. We're a small, close-knit and growing team.

Benefits

• Monthly salary of S$2,600–S$2,800, depending on experience and suitability.

• Hands‑on training in specialised keepsake jewellery production.

• Opportunities to participate in product development and creative experimentation.

• Exposure to both jewellery craftsmanship and customer-facing sales.

• A supportive, small-team environment with opportunities to grow alongside the business.