Java Software Engineer - Incident & Troubleshooting

R SYSTEMS CONSULTING SERVICES LIMITED; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

R SYSTEMS CONSULTING SERVICES LIMITED is seeking an IT Support Specialist in Singapore to troubleshoot issues, analyze logs, and diagnose escalated problems. You will participate in testing, reproduce errors, and prepare technical documentation.

The role involves monitoring performance, providing workarounds, and supporting deployments while collaborating with IT teams and users. Requirements include 2–3 years in IT, L2/L3 support experience with Java, SQL scripting, and familiarity with Jira,

Qualifications

• 2 to 3 years IT experience with L2/L3 support (Java programming)
• Proven experience in system and data recovery
• Work with SQL queries and scripting

Responsibilities

• Troubleshoot, logs analysis, and diagnose issues escalated to the team.
• Participate in testing and error reproduction.
• Prepare solution and technical documents.
• Monitor performance, response time and utilization of service applications.
• Provide workarounds, fixes or data patches for incidents.
• Assist with data extraction requests.
• Own incident tickets until resolved and ensure SLA.
• Provide support during deployment activities.
• Collaborate with IT teams and users.
• Identify improvements and propose effective system gap solutions.

Skills

Java programming

L2/L3 support

SQL scripting

Tools

Jira

AWS

Linux

Job description

R SYSTEMS CONSULTING SERVICES LIMITED is seeking an IT Support Specialist in Singapore to troubleshoot issues, analyze logs, and diagnose escalated problems. You will participate in testing, reproduce errors, and prepare technical documentation.

The role involves monitoring performance, providing workarounds, and supporting deployments while collaborating with IT teams and users. Requirements include 2–3 years in IT, L2/L3 support experience with Java, SQL scripting, and familiarity with Jira,